Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. Known for its dominant presence in key U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate also has a rapidly expanding footprint throughout Europe, Latin America, and the Caribbean. The company boasts a robust portfolio of global properties representing an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues annually. Highgate provides expert guidance through every stage of the hospitality property cycle, from planning and development to recapitalization or disposition.... Show More
Job Requirements
- at least 6 years progressive experience in a hotel or related field
- bachelor’s degree preferred
- maintain warm and friendly demeanor at all times
- effective verbal and written communication with all levels of employees and guests
- effective listening understanding and clarifying concerns
- multitask and prioritize departmental functions to meet deadlines
- approach all encounters in attentive friendly courteous and service-oriented manner
- attend all hotel required meetings and trainings
- participate in m.o.d. coverage
- maintain regular attendance in compliance with company standards
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with company standards and regulations for safe and efficient hotel operations
- maximize productivity efforts and assist in problem-solving
- effective problem handling including anticipating and resolving issues
- ability to understand and evaluate complex information
- maintain confidentiality of information
- ability to perform light work involving up to 20 pounds of force occasionally
Job Qualifications
- at least 6 years progressive experience in a hotel or related field
- bachelor’s degree preferred
- maintain warm and friendly demeanor at all times
- effective verbal and written communication with all levels of employees and guests
- effective listening understanding and clarifying concerns
- multitask and prioritize departmental functions to meet deadlines
- approach all encounters in attentive friendly courteous and service-oriented manner
- attend all hotel required meetings and trainings
- participate in m.o.d. coverage
- maintain regular attendance in compliance with company standards
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with company standards and regulations for safe and efficient hotel operations
- maximize productivity efforts and assist in problem-solving
- effective problem handling including anticipating and resolving issues
- ability to understand and evaluate complex information
- maintain confidentiality of information
- ability to perform light work involving up to 20 pounds of force occasionally
Job Duties
- participate in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts daily weekly and monthly
- tour operating departments daily ensuring smooth operation and staffing making adjustments via department heads
- conduct weekly staff meetings including training sessions and review of sales and operations efforts
- conduct weekly one-on-one meetings with operational department heads to review training financials goals and operational performance
- attend operational line ups at least once a week in housekeeping front desk culinary and banquets
- meet all financial review dates and corporate directed programs timely
- hold monthly financial review with all department managers m.o.i.d.s and supervisors
- ensure department heads maintain budgeted productivity and standard accounting procedures
- develop managers for future advancement through competency and corporate training programs
- participate in required m.o.d. coverage as scheduled
- maintain and develop effectiveness of lobby ambassador program
- monitor development of management trainees
- adhere to all company policies and train new managers for compliance
- oversee and assist in budget and monthly forecast process
- ensure training in service standards across departments
- manage payroll procedures including overtime and meal break penalties
- ensure operational compliance with pci
- foster positive team-oriented environment focused on guest and employee development
- inspect rooms regularly with housekeeping and maintenance management
- ensure processing of invoices daily using a/p process
- ensure timely delivery of financial documents to corporate office
- ensure cleanliness and maintenance through inspections and preventive maintenance
- ensure employees are attentive friendly courteous and efficient with guests and colleagues
- forecast hotel financial position monthly analyzing data for accurate reforecast
- conduct all operational management interviews and follow hiring procedures
- interview final candidates before offers
- perform department manager performance appraisals
- motivate coach counsel and discipline management personnel
- perform other duties as requested by senior leadership
- ensure fair and equitable treatment of employees
- meet clients on property assisting sales effort
- be present in public areas during peak times greeting guests
- ensure hotel safe procedures and monthly audits
- conduct monthly credit meetings and manage credit and collection policies
- complete required corporate training and certifications
- ensure scheduled meetings occur on property
- conduct daily wbr meetings with director of sales
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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