Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Designed by nature work environment
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
Retirement Plan
Paid Personal Days
career advancement
Professional development courses
Team Member Recognition Program
Job Description
Starwood Hotels is a renowned luxury hotel brand management company that operates with a deep commitment to sustainability, innovation, and exceptional guest experiences. Founded in 2006 by Barry Sternlicht, the company serves as an affiliate of the global private investment firm Starwood Capital Group. Starwood Hotels has earned the distinction of being recognized as a 2024 Most Loved Workplace by Newsweek, a testament to its vibrant, inclusive, and empowering work environment. Focused on creativity, collaboration, and valuing diversity, Starwood Hotels is dedicated to nurturing an empowered workforce where all team members feel valued and inspired to bring their whole selves... Show More
Job Requirements
- Passionate about leading a hotel operations team with at least 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment
- Prior experience as a director of rooms or director of food and beverage
- A post-secondary diploma or degree is a plus
- Expert in hotel operations with a strong leadership and proven track record in guest and team member engagement and financial performance
- Excellent communication skills, both verbal and written
- Flexibility and willingness to work in a 24-hour operational environment
Job Qualifications
- Minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment
- Prior experience as a Director of Rooms or Director of Food & Beverage required
- Post-secondary diploma or degree is a plus
- Expertise in hotel operations with a proven track record in guest and team member engagement and financial performance
- Excellent verbal and written communication skills
- Flexibility and willingness to meet the demands of a 24-hour operation
Job Duties
- Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution
- Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes
- Provide inspirational leadership to enliven the Hotels Vision, Mission and Compass
- deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars
- Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action
- Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market
- Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change
- Identify the developmental needs of others and provide opportunities for growth and development to maximize talent
- Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed
- Ensure proper controls are in place and policies are established and followed by all team members
- Establish and maintain open, collaborative relationships and ensure direct reports do the same
- Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings)
- Recruit and select talented leaders and team members who will enhance the Hotels culture and demonstrate functional expertise
- ensuring staffing levels are appropriate to meet business demands
- Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance
- Utilize interpersonal and communication skills to lead, influence and inspire others
- advocate sound business decisions
- demonstrate honesty and integrity
- lead by example
- Build and maintain an organizational culture that maximizes employee engagement and attracts top talent
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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