Hotel Manager

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $56,000.00 - $87,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Flexible work schedule

Job Description

Holiday Inn Hotels is a renowned global hospitality brand known for delivering comfort, quality service, and welcoming environments to travelers around the world. As part of the InterContinental Hotels Group (IHG), Holiday Inn hotels are celebrated for their commitment to excellence, accessibility, and customer satisfaction. With a strong presence in numerous countries, Holiday Inn provides business and leisure travelers alike with comfortable accommodations, modern amenities, and exceptional guest experiences. The company emphasizes inclusivity and diversity throughout its workforce and guest services, fostering a culture of respect and professionalism across every location. Holiday Inn Hotels consistently strives to maintain its reputation... Show More

Job Requirements

bachelor’s degree in hospitality management or related field
minimum 5 years of experience in hotel management or similar roles
excellent leadership and communication skills
proficiency with hotel management software
strong financial management and budgeting skills
ability to handle customer complaints professionally
knowledge of safety and cleanliness standards
willingness to work flexible hours including weekends and holidays
capability to manage emergency situations
commitment to company values and diversity
legal authorization to work in the country

Job Qualifications

bachelor’s degree in hospitality management or related field
proven experience in hotel management or hospitality industry leadership role
strong leadership and organizational skills
excellent communication and interpersonal abilities
financial acumen including budgeting and revenue management
ability to train and develop staff effectively
knowledge of hotel operations and guest service standards
proficiency in using hotel management software
problem-solving and decision-making skills
ability to work under pressure and manage multiple priorities
commitment to diversity and inclusion

Job Duties

oversee daily operations of the hotel including managing staff handling customer inquiries and complaints ensure overall smooth functioning of the property
lead and motivate a team of employees to provide excellent customer service and maintain high level of guest satisfaction
ensure all hotel policies and procedures are followed by staff and make necessary adjustments
monitor and maintain the hotel’s financial performance including budgeting forecasting and revenue management
develop and maintain strong relationships with vendors and suppliers to ensure quality products and services for guests
develop and implement strategies to increase occupancy rates and revenue while maintaining cost control
train and develop new and existing staff on hotel standards policies and procedures
conduct regular inspections of guest rooms public areas and facilities to ensure they meet hotel’s standards for cleanliness safety and functionality
collaborate with other departments such as housekeeping maintenance and food and beverage to ensure seamless operations and guest satisfaction
stay up-to-date with industry trends and competition and make recommendations for improvements to maintain hotel’s competitive edge
create and maintain a positive and welcoming atmosphere for guests and staff promoting a culture of teamwork respect and excellence
handle any emergency situations that arise making decisions in the best interest of guests and hotel
serve as brand ambassador for Holiday Inn Hotels representing company’s values and standards to guests employees and community

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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