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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
wellness programs
Job Description
Caesars Entertainment is a globally recognized leader in the hospitality and entertainment industry, renowned for its commitment to creating exceptional experiences and memorable moments for guests. Known for its iconic and luxurious resorts, including Caesars Palace, the company epitomizes excellence, innovation, and dedication in the realm of guest services and entertainment. Caesars Entertainment’s Mission to "Create the Extraordinary" and its Vision to "Create spectacular worlds that immerse, inspire, and connect" reflect a unique purpose that resonates throughout all aspects of its operations. The company values teamwork, innovation, and superior service, emphasizing a culture where "Blaze the Trail," "Together We Win,"... Show More
Job Requirements
- Must be 21 years of age or older
- Bachelor's degree in hotel management, business administration or related field or equivalent education and experience
- At least 5 years of experience within upscale, lifestyle or luxury property
- At least 2 years of direct management experience recruiting, developing and retaining talent
- Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills
- Proven track record of leading initiatives, achieving goals and succeeding in a team environment
- Able to lead and mentor a team
- Have interpersonal skills to partner effectively with all business contacts
- Professional appearance and demeanor
- Work varied shifts including weekends and holidays
- High school diploma or equivalent
- Able to effectively communicate in English, in both written and oral forms
- Previous experience working with property management systems such as Opera, Infor, and/or LMS
- Proven track record of effectively communicating and presenting information to corporate and property leadership
- Engage others in general conversation tactics to build rapport quickly
- Lead and adapt communication and presentation tactics to engage audience
- Display adaptable interpersonal skills for a wide range of audiences and stakeholders
- Approach fact finding and discovery missions in a collaborative effort
- Value input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation
- Passionate in driving results of their effort and others
- Able to influence others to take direction to execute on strategy through tactical methods
- Comfortable in prioritizing their work and that of others
- Comfortable in being a "general" in identifying strategic needs, yet able to be a "soldier" to ensure the implementation of a strategic plan is implemented
- Value the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knowing how to use discretion when appropriate
- Understand the difference between transparency and confidentiality
- Must be able to work flexible hours, including evenings and weekends
- Able to handle a heavy business volume and sensitive situations relating to team member, candidate, and guest problems in a timely manner
- Must be able to tolerate areas containing secondhand smoke
- Able to lift and carry 10 pounds
- Able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job
- Respond to visual and aural cues
- Have manual dexterity to operate all office equipment
- Able to recognize and respond to individuals with questions
- Able to maneuver around office and property
Job Qualifications
- Bachelor's degree in hotel management, business administration or related field or equivalent education and experience
- At least 5 years of experience within upscale, lifestyle or luxury property
- At least 2 years of direct management experience recruiting, developing and retaining talent
- Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills
- Proven track record of leading initiatives, achieving goals and succeeding in a team environment
- Able to lead and mentor a team
- Have interpersonal skills to partner effectively with all business contacts
- Professional appearance and demeanor
- Work varied shifts including weekends and holidays
- Able to effectively communicate in English, in both written and oral forms
Job Duties
- Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of Caesars Entertainment, Inc. experiences, and a seamless departure ensuring a positive guest experience throughout and adjusting as necessary
- Collaborate cross-functionally with revenue, marketing, and hotel operations teams to implement best practices, programs and procedures to drive revenue, efficiency and productivity
- Partner with Housekeeping and Engineering to ensure hotel facilities and rooms are maintained in optimal condition, being emphatic about the smallest detail which may go unseen by the untrained eye
- Provide on-going frontline sales support to front desk agents on driving upsell revenue on a day-to-day basis
- Show relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools needed to achieve them
- Utilize analytics to monitor the inventory yield and optimize revenue on hotel room inventory across the property through various channels, partners, platforms, devices and agents
- Continuously research guest, marketplace and industry trends to understand spending by different verticals, programs and campaigns, and implement initiatives to maximize revenue potential
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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