Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Designed by nature work environment
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
Retirement Planning
Paid Personal Days
career advancement
Professional development opportunities
Team Member Recognition Program
Job Description
Starwood Hotels and Resorts is a renowned global luxury hospitality company that prides itself on delivering exceptional guest experiences and fostering a supportive workplace culture. Founded in 2006 by Barry Sternlicht, the company has become synonymous with innovative design, sustainability, and high standards of service within the luxury hotel sector. As an affiliate of the global private investment firm Starwood Capital Group, the organization continues to expand its footprint while maintaining a commitment to corporate responsibility and inclusivity. Notably recognized by Newsweek as a 2024 Most Loved Workplace, Starwood Hotels emphasizes creativity, collaboration, diversity, and respect for all its team... Show More
Job Requirements
- Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment
- prior experience as a Director of Rooms or Director of Food & Beverage required
- post-secondary diploma or degree would be a plus
- expert in hotel operations with a proven track record in guest and team member engagement and financial performance
- excels at communication, both verbal and written
- flexible and willing to meet the demands of a 24-hour operation
Job Qualifications
- Minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment
- prior experience as a Director of Rooms or Director of Food & Beverage
- post-secondary diploma or degree is a plus
- expert in hotel operations
- strong leader with a proven track record in guest and team member engagement and financial performance
- excellent verbal and written communication skills
- flexible and willing to meet the demands of a 24-hour operation
Job Duties
- Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution
- establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes
- provide inspirational leadership to enliven the Hotels vision, mission and compass
- deliver on Our Promise, provide good-natured service and uphold our brand pillars
- monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action
- stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market
- identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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