Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Career development opportunities
Job Description
Zachry Hotels, based in San Antonio, Texas, is a distinguished leader in the hospitality industry, specializing in the development, management, and ownership of hospitality assets. With decades of experience, Zachry Hotels has earned a reputation for its unwavering commitment to extraordinary service tailored to the unique needs of each market and guest. The company’s operations range from developing new hotel properties and renovating existing ones to profitably managing and owning hotel assets. Their steadfast dedication to core values such as integrity, accountability, and exceptional service drives their long history of success and sets them apart in the competitive hospitality landscape.<... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business administration or related field
- minimum of 10 years of progressive leadership experience in luxury hotel operations
- proven experience managing multi-outlet food and beverage and rooms divisions
- demonstrated success in Forbes Five-Star or AAA Five Diamond operations
- strong leadership and interpersonal skills
- exceptional attention to detail and discretion
- ability to work flexible hours including nights, weekends, and holidays
- professional appearance and demeanor consistent with luxury brand standards
Job Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field
- minimum of 10 years of progressive leadership experience in luxury hotel operations
- proven success in multi-outlet Food & Beverage and Rooms divisions
- demonstrated expertise in Forbes Five-Star or AAA Five Diamond operations
- strong business acumen and leadership presence
- excellent interpersonal and communication skills
- exceptional attention to detail, organization, and discretion
- passion for exceptional guest service and hospitality
Job Duties
- Oversee day-to-day operations across Rooms, Spa, and Food & Beverage outlets, ensuring alignment with 5-Star standards
- lead and support department heads in operational efficiency, guest satisfaction, and financial goals
- conduct daily property inspections to maintain brand and Forbes standards
- implement and monitor standard operating procedures to elevate consistency and service delivery
- champion a culture of anticipatory service, personalization, and emotional engagement at every guest touchpoint
- resolve guest concerns promptly and professionally
- monitor guest satisfaction metrics and implement improvement plans
- collaborate with finance to develop and manage budgets and strategic business plans
- analyze performance reports to achieve revenue and profitability goals
- drive profitability through cost-control and upselling initiatives
- lead recruitment, training, and mentoring of high-caliber talent
- foster a culture of engagement and recognition reflecting brand values
- conduct leadership meetings and performance reviews
- collaborate with Sales, Marketing, and Revenue teams for market positioning
- ensure alignment with ownership, brand, and corporate objectives
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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