Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,600.00 - $78,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
performance bonuses
Job Description
Highgate is a globally recognized real estate investment and hospitality management company with an impressive portfolio exceeding $15 billion in assets under management. The company operates more than 400 hotels across North America, Europe, the Caribbean, and Latin America, showcasing a diverse and expansive presence in the hospitality industry. Known for its innovative and forward-thinking approach over a 30-year history, Highgate continually pioneers in developing a variety of lifestyle and legacy hotel brands, alongside independently operated hotels and resorts. These properties feature contemporary experiences and leverage advanced digital tools, guaranteeing a unique market presence and enhanced guest satisfaction.
Highgate s... Show More
Highgate s... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or related field
- Bachelor's degree preferred
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication with all employees and guests
- Strong listening, understanding, and concern clarification skills
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous, and service-oriented manner
- Attendance at all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance per company standards
- Maintain high standards of personal appearance and grooming
- Comply with company standards and regulations
- Demonstrate problem anticipation, prevention, identification and resolution
- Ability to analyze complex information and data
- Maintain confidentiality of information
- Ability to exert up to 20 pounds of force occasionally and 10 pounds frequently
- Perform other duties as requested by management
Job Qualifications
- Progressively responsible experience in hotel management or related field
- Bachelor’s degree preferred but not required
- Proven ability to lead and develop management teams
- Strong interpersonal and communication skills
- Knowledge of hotel operations and financial management
- Experience with budget preparation and forecasting
- Ability to train and motivate staff effectively
- Familiarity with corporate policies and procedures
- Competence in problem-solving and critical thinking
- Commitment to maintaining high customer service standards
- Proficiency in compliance and safety protocols
Job Duties
- Participate in hotel sales efforts including client meetings and hosting events
- Tour operating departments daily ensuring smooth operation and staffing
- Conduct weekly staff meetings and training sessions
- Hold weekly one-on-one meetings with operational department heads
- Attend operational line ups at least once a week
- Meet all financial review deadlines and corporate programs
- Hold monthly financial reviews with department managers
- Ensure department heads maintain budgeted productivity and accounting standards
- Develop managers through training and corporate programs
- Participate in required M.O.D. coverage
- Maintain and monitor effectiveness of the Lobby Ambassador program
- Oversee management trainee development
- Adhere to all Highgate policies and train new managers
- Assist in budget and monthly forecast processes
- Ensure service standards training in each department
- Manage payroll procedures including overtime compliance
- Ensure PCI compliance with vendors and partners
- Foster a positive team environment focused on guest service
- Inspect rooms regularly with housekeeping and engineering
- Ensure timely processing of invoices and financial reporting
- Monitor physical property cleanliness and maintenance
- Ensure employee interaction is attentive and courteous
- Forecast hotel financial positions monthly
- Conduct operational management interviews and hiring compliance
- Perform department manager performance appraisals
- Motivate and discipline management staff per SOPs
- Perform duties as requested by senior leadership
- Ensure fair and equitable treatment of employees
- Engage with clients on property to support sales
- Provide guest assistance during peak times
- Manage hotel safe security and audits
- Conduct monthly credit meetings and manage credit policies
- Complete required corporate training and certification
- Ensure all scheduled meetings take place
- Conduct daily WBR meetings with sales director
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
OysterLink helps restaurants, hotels, and hospitality businesses hire.
You may be also interested in: