Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Job Description
Fairmont Pittsburgh is a prestigious luxury hotel located in the heart of Pittsburgh’s vibrant business, cultural, and retail district. Recognized as a 4 diamond LEED certified property, the hotel prides itself on offering superior and unique guest services paired with elegant accommodations within a sophisticated and environmentally conscious setting. As part of the renowned Fairmont brand, this hotel exemplifies an exceptional standard of hospitality and guest care that distinguishes it from other hotels in the region. The hotel’s commitment to sustainable practices not only highlights its dedication to environmental stewardship but also positions it as a forward-thinking leader in the... Show More
Job Requirements
- Must have proof of valid U.S. work authorization
- Operations management experience in multiple hotel departments
- Knowledge of financial planning and budget management
- Ability to lead and motivate teams
- Excellent communication and problem-solving skills
- Availability to work flexible schedules including evenings, weekends, and holidays
- Physical ability to walk and stand for long periods and occasionally lift up to 25 pounds
Job Qualifications
- Operations management with extensive experience in Rooms, Food and Beverage management and Spa operations experience
- Clear knowledge of budget planning and execution
- Post secondary diploma/degree in hospitality an asset
- Proven record to coordinate multiple departments to make gains towards targeted VOG, GOP, EES and Health and Safety results
- Exceptional interpersonal and guest relations skills
- Proven team-leader with outstanding motivational skills and coaching ability
- Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
- Comfortable working evenings, weekends, holidays and various schedules
Job Duties
- Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa and Health Club, Food and Beverage, and Culinary)
- Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
- Ensure a level of passion for guest service in our Heartists that achieves the #1 Guest Service spot in the North and Central America
- Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5 Year Strategic Plan
- Provide coaching, leadership development, and goal setting with hotel department heads
- Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
- Ensure that monthly financial outlooks for Rooms, Food and Beverage and Spa are accurately achieved
- Play a lead role in yield management for Rooms, Food and Beverage and Spa
- Be a key player in redevelopment and capital projects from an operations viewpoint
- Ensure the implementation and delivery of all Fairmont Standards
- Handle all guest concerns and ensure effective follow up thereof
- Assist in Labor Management and the maintenance of productivity levels
- Follow up on all guest comments, responding to any guest complaints or requests
- Approve with the Director of Finance, all contracts (i.e. cleaning, maintenance and repair, telephones, etc.)
- Provide active leadership role in the culture of Health and Safety and accident prevention
- Act as hotel champion and culture leader in hotel committees
- Oversee services rendered to The Residences (condo board association)
- Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
- Play a key role and lead change management for Rooms and Food and Beverage initiatives
- Assume the responsibilities of the General Manager in his/her absence
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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