Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $67,900.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. With a dominant presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate also extends its footprint internationally with rapid expansion into Europe, Latin America, and the Caribbean. The company boasts a diverse portfolio of global properties with an aggregate asset value exceeding $20 billion, generating over $5 billion in cumulative revenues. Highgate provides expert guidance throughout all stages of the hospitality property lifecycle—from planning and development to recapitalization and disposition. Known for... Show More
Job Requirements
- Full-time employment
- At least 5-6 years progressive hotel experience
- Bachelor’s degree preferred
- Previous luxury hotel experience ideal
- Ability to work long hours
- Strong communication skills
- Ability to multitask
- Effective problem solving
- Maintain confidentiality
- Comply with hotel standards and regulations
- Maintain personal grooming and attendance
- Participate in M.O.D. coverage
- Ability to lift up to 20 pounds occasionally
- Perform other management duties as assigned
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor’s degree preferred
- Previous experience in luxury hotel with heavy food and beverage focus ideal
- Ability to work long hours when required
- Maintain warm and friendly demeanor at all times
- Effective verbal and written communication skills with employees and guests
- Ability to listen, understand, and address concerns
- Multitask and prioritize departmental functions
- Attend all required hotel meetings and trainings
- Participate in M.O.D. coverage
- Maintain regular attendance and comply with scheduling
- High standards of personal appearance and grooming
- Comply with Highgate Hotel standards for safe and efficient operations
- Effective problem-solving skills
- Ability to evaluate complex data and information
- Maintain confidentiality of information
- Ability to perform light work involving occasional lifting up to 20 pounds
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top accounts and meeting clients
- Tour operating departments daily and make adjustments via department heads
- Conduct weekly staff meetings and training sessions according to Highgate Hotel standards
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial reviews with department managers
- Ensure department heads maintain budgeted productivity levels and accounting procedures
- Develop managers through competency training and corporate programs
- Participate in required M.O.D. coverage
- Monitor management trainees development
- Adhere to and train on Highgate Hotel policies and procedures
- Oversee budget process as required
- Ensure training in service standards in all departments
- Assist in creating a positive team-oriented environment focusing on guest satisfaction
- Inspect rooms regularly with housekeeping and engineering
- Ensure processing of invoices daily
- Submit financial documents to corporate office according to schedule
- Maintain cleanliness and maintenance of property through inspections and preventive maintenance
- Ensure employees are attentive, friendly, courteous, and efficient
- Forecast monthly financial position and analyze data
- Conduct management interviews and hiring per SOPs
- Administer performance appraisals and compliance
- Motivate, coach, counsel, and discipline management staff per standards
- Perform duties as requested by Vice President or Regional Director
- Ensure fair and equitable employee treatment
- Meet clients and assist in sales effort on-site
- Engage with guests in public areas during peak times
- Ensure security protocols for hotel safe and conduct audits
- Conduct monthly credit meetings and manage credit policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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