Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Zachry Hotels, based in San Antonio, Texas, stands as a proven leader in the development, management, and ownership of hospitality assets. With a rich history of success and a dedicated commitment to extraordinary service, Zachry Hotels consistently tailors its offerings to meet the unique needs of the market and its guests. Their approach covers the entire hospitality spectrum, from developing new hotel properties and renovating existing ones to owning and profitably managing successful hotel assets. The company prides itself on fostering a culture of service and accountability where team members are treated like family, encouraging a collaborative work environment built... Show More
Job Requirements
- Must be able to work flexible hours including nights, weekends, and holidays as business demands
- Frequent walking and presence throughout all operational areas
- Professional appearance and demeanor consistent with luxury brand standards
Job Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field
- Minimum of 10 years of progressive leadership experience in luxury hotel operations
- Proven success in multi-outlet Food & Beverage and Rooms divisions
- Demonstrated expertise in Forbes Five-Star or AAA Five Diamond operations
- Strong business acumen and leadership presence
- Exceptional attention to detail, organization, and discretion
- Passion for hospitality and service excellence
Job Duties
- Oversee day-to-day operations across Rooms, Spa, and all Food & Beverage outlets, ensuring alignment with 5-Star standards of service and product quality
- Lead and support department heads in achieving operational efficiency and guest satisfaction
- Conduct daily property inspections to maintain immaculate presentation and brand standards
- Implement and monitor standard operating procedures to elevate service consistency
- Champion a culture of anticipatory service, personalization, and emotional engagement
- Resolve guest concerns promptly and professionally
- Collaborate with General Manager and Finance team to develop and manage budgets and strategic plans
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: