Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $140,000.00 - $175,000.00
Work Schedule
Standard Hours
Benefits
competitive base salary
PTO
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Management Contract Referral Program
Education Assistance
Employee rates
cell phone stipend
Dry Cleaning Services
Executive Bonus Program
retention bonuses
Lead Share Program
associate recognition programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a premier third-party hotel management company with over 30 years of experience in transforming lifestyle hotels across the United States, from the tropical islands of Hawaii to the culturally rich landscapes at the tip of Florida. Known for its innovative approach, Springboard combines a diverse team of independent thinkers, storytellers, tech entrepreneurs, and community leaders committed to creating memorable hotel experiences that go above and beyond. Their portfolio includes over 35 unique hotels, offering guests authentic and immersive stays that reflect the distinct frequency of each hotel’s locale. The company fosters a culture of personal development, engagement,... Show More
Job Requirements
- College degree or equivalent education
- Minimum three years experience in hotel management
- Experience managing full-service luxury hotel operations
- Proficient in Microsoft Office and Opera software
- Excellent communication skills in English
- Ability to work under minimal supervision and multitask
- Strong customer service focus
- Knowledge of safety and security hotel procedures
- Ability to lead and develop teams
- Available to work primarily Monday to Friday, 8am - 5pm PST
- Willingness to travel as needed
- Adherence to payroll policies and code of conduct
- Ability to handle financial reporting and credit control
- Maintain confidentiality and discretion
Job Qualifications
- Minimum of three-year experience as Hotel Manager or Director of Rooms
- Experience in all areas of hotel management including sales and marketing in a first-class hotel
- Full-service property experience
- Advanced knowledge of computer software including Microsoft Office and web analytics tools preferred
- College degree or equivalent in hotel business
- Working knowledge of property safety and security procedures
- Excellent customer service and sales skills
- Strong communication skills in English
- Energetic and outgoing personality
- Excellent interpersonal and organizational skills
- Ability to follow directions with attention to detail, speed, and accuracy
- Team player capable of working under minimal supervision
- Ability to multitask in a fast-paced environment
- Proficient in basic financial information and arithmetic
- Typing speed of 45 wpm and ability to input data effectively
- Proficient with Microsoft Office and Opera preferred
- Ability to exercise confidentiality and discretion
Job Duties
- Deliver results contributing to hotel success by driving revenue and controlling costs
- Collaborate with Revenue, Marketing, Social & Sales, Finance, and People & Culture teams
- Meet or exceed hotel budgetary guidelines
- Protect hotel assets through maintenance, security, and housekeeping
- Ensure timely and accurate financial reporting and controls
- Forecast and plan staffing and costs weekly
- Develop action plans to maximize occupancy and average rate
- Review and approve operating expenses
- Maintain credit policies and supervise collection of accounts
- Promote positive work environment and legal compliance
- Manage all hotel employees including Housekeeping, Engineering, Sales, Front Office, and Reservations
- Adhere to health, safety, and sanitation standards
- Lead and motivate leadership teams to deliver business plans
- Drive guest-centric and innovative experiences
- Collaborate with RevGen to develop revenue strategies and pursue sales leads
- Curate guest journeys ensuring memorable experiences
- Lead luxury Rooms Division teams achieving profitability and service goals
- Uphold service culture aligned with 4-star/4-diamond standards
- Foster open communication and build team rapport
- Ensure compliance with all hotel policies including safety and emergency procedures
- Establish presence in the local market and community
- Perform administrative oversight and continuous improvement of hotel operations
- Coach leadership committee and team members for development and accountability
- Monitor market competition and adjust business strategies accordingly
- Achieve KPIs including profit margins and GOP percentage
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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