Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $67,900.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Business travel opportunities
Training and development programs
Employee Discounts
Job Description
Highgate is a leading real estate investment and hospitality management company managing over $15 billion in assets with a global portfolio that includes more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With over 30 years of experience as an innovator in the hospitality industry, Highgate offers comprehensive guidance throughout every stage of the property lifecycle, including planning, development, recapitalization, and disposition. The company specializes in creating and managing a broad portfolio of bespoke lifestyle and legacy hotel brands as well as independent hotels and resorts. These properties feature contemporary programming and leverage advanced digital technology.... Show More
Job Requirements
- Bachelor's degree preferred
- At least six years progressive experience in a hotel or related field
- Experience with condo-hotel preferred
- Bilingual in English and Spanish preferred
- Warm and friendly demeanor at all times
- Effective verbal and written communication skills
- Ability to listen, understand and clarify concerns
- Multi-tasking and prioritizing skills
- Service-oriented approach to guest and employee interactions
- Attendance at all hotel required meetings and trainings
- Participation in management on duty coverage
- Regular attendance as per scheduling needs
- High personal appearance and grooming including wearing nametags
- Compliance with hotel standards and regulations
- Ability to identify and solve problems
- Ability to evaluate complex information
- Maintain confidentiality
- Capable of light physical work with occasional lifting up to 20 pounds
- Willingness to perform other duties as requested by management
Job Qualifications
- Bachelor's degree preferred
- Minimum of six years progressive experience in hotel or related field
- Experience with condo-hotel operations preferred
- Bilingual in English and Spanish preferred
- Strong verbal and written communication skills
- Effective listening and problem-solving abilities
- Ability to multitask and prioritize
- Approachable and service-oriented demeanor
- Commitment to attending all required meetings and training
- Ability to maintain confidentiality
- Capability to understand and analyze complex information
- High personal appearance and grooming standards
Job Duties
- Participate in hotel sales efforts including calling on top accounts and meeting clients
- Tour operating departments daily to ensure smooth operation and proper staffing
- Maintain luxury standards across all hotel touchpoints including lobby and residences
- Handle problem solving and crisis management calmly and efficiently
- Conduct weekly staff meetings and training sessions
- Review financials, goals and operational performance with department heads weekly
- Attend weekly operational line ups for all key departments
- Meet financial review deadlines and comply with corporate programs
- Hold monthly financial reviews with department managers
- Ensure budget productivity and standard accounting procedures are maintained
- Develop managers through competency and corporate training programs
- Participate in required management coverage as scheduled
- Manage Lobby Ambassador program and monitor management trainees
- Enforce compliance with company policies and procedures
- Assist in budgeting and forecasting processes
- Ensure service standards training is implemented in all departments
- Manage payroll procedures including overtime and meal break penalties
- Oversee PCI compliance among departments, vendors and partners
- Foster a positive, guest-focused team environment through employee development
- Conduct regular room inspections with housekeeping and engineering teams
- Process invoices daily using accounts payable procedures
- Submit monthly financial documents to corporate on schedule
- Maintain cleanliness and property maintenance through inspections
- Ensure employees provide attentive, courteous service to guests and colleagues
- Forecast hotel financial position monthly and perform accurate reforecasting
- Conduct operational management interviews and follow hiring procedures
- Interview final candidates for management vacancies
- Perform department manager performance appraisals
- Administer coaching, counseling and disciplinary actions
- Carry out additional duties as requested by senior management
- Ensure fair and equitable treatment of all employees
- Meet clients onsite to assist sales efforts
- Engage with guests in public areas during peak times
- Follow procedures for hotel safe security and audits
- Conduct monthly credit meetings and manage credit policies
- Complete corporate training and certification programs
- Ensure all scheduled meetings take place on property
- Conduct daily sales and revenue meetings with Director of Sales
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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