Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,600.00 - $77,900.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Professional Development
Job Description
Situated on a tranquil, tree-lined street in the vibrant neighborhood of Soho, our hotel stands tall with twelve floors amidst the area's renowned lofts, boutiques, and galleries. As part of Hyatt's Unbound Collection, our property offers 97 exquisitely designed rooms and suites. The hotel features four distinct food and beverage concepts, including a street-side seafood restaurant and a second-floor cocktail bar open to the public, alongside exclusive guest spaces such as The Apartment and The Rooftop. This unique blend of refined hospitality creates an environment much like staying in the home of a dear friend — discreet, generous, and warm.... Show More
Job Requirements
- Ability to stand and walk for extended periods throughout the property
- Able to bend stoop lift and carry up to 25 pounds occasionally
- Comfortable navigating multiple floors and outlets including stairs and elevators
- Ability to visually inspect guest rooms public areas and service areas for quality assurance
- Comfortable working indoors and outdoors including rooftop and event environments
- Must work long or irregular hours including evenings weekends and holidays
Job Qualifications
- Minimum 5-7 years of progressive leadership experience in luxury hospitality or lifestyle hotels overseeing Rooms and Food & Beverage operations
- Proven success managing multi-department teams high-volume operations and guest-centric environments
- Strong financial acumen including budget management P&L oversight and cost control
- Knowledge of hospitality operations labor laws safety regulations and service standards
- Demonstrated ability to lead diverse teams develop talent and retain top performers
- Strong communication problem-solving and organizational skills
- Flexible schedule including nights weekends and holidays
- Bachelor's degree in Hospitality Management Business or related field preferred
- Familiarity with POS inventory labor management systems and revenue management tools
Job Duties
- Serve as a trusted member of the hotel's Executive Committee actively contributing to strategy operations culture and brand development
- Align Rooms Food & Beverage and ancillary operations with business goals revenue targets and brand standards
- Compile and present monthly operational and financial updates to ownership or corporate leadership
- Collaborate with ownership and corporate teams to report on performance forecast trends and propose capital improvements
- Provide visionary leadership in defining and executing the hotel's long-term service operational and guest experience strategies
- Develop implement and manage departmental budgets forecasts and long-term financial plans
- Analyze revenue labor and operational reports to identify opportunities for efficiency cost control and investment
- Drive financial performance through dynamic staffing operational efficiency vendor negotiation and cost controls
- Ensure accurate inventory management procurement standards and compliance with internal control systems
- Lead Front Office Housekeeping Concierge and Guest Services to deliver exceptional guest experience
- Monitor guest satisfaction scores online reviews and mystery guest reports implementing strategies for continuous improvement
- Oversee staffing scheduling and operational costs to meet budget and service standards
- Maintain a safe clean and professional environment across guest rooms public areas and back-of-house operations
- Actively engage with guests and clients to enhance service quality and satisfaction
- Lead and direct all Food & Beverage operations ensuring seamless integration across outlets bars and events
- Drive performance by managing financial results operational efficiency and guest satisfaction
- Champion innovation in culinary beverage and guest programming to elevate the guest experience
- Ensure excellence through compliance with health safety and quality standards
- Develop and mentor Food & Beverage leadership fostering a culture of teamwork professionalism and operational excellence
- Recruit onboard train and develop department heads and staff across Rooms Food & Beverage and ancillary operations
- Foster a high-performance inclusive and accountable culture aligned with hotel values
- Implement performance evaluations coaching programs and disciplinary protocols
- Encourage internal promotions and succession planning to retain and grow top talent
- Conduct daily hotel walkthroughs to ensure operational safety and cleanliness standards
- Maintain compliance with safety protocols licensing regulations and company policies
- Collaborate with engineering security and housekeeping to address operational issues proactively
- Monitor and report on key performance indicators across all departments
- Partner with Sales Marketing and Events teams to support private dining weddings corporate functions and hotel programming
- Oversee Food & Beverage and operational components of all events ensuring coordination with kitchen and service teams
- Participate in planning and execution of brand events influencer activations and press engagements involving hotel operations
- Serve as a brand ambassador representing the hotel's voice to guests media and partners
- Build and maintain relationships with local vendors tourism partners and hospitality networks
- Identify opportunities for community engagement sustainability initiatives and strategic local collaborations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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