Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,400.00 - $77,700.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Paid holidays
Retirement Plan
Employee Discounts
Training and Development
Job Description
MCR Hospitality is a leading company in the hotel industry, renowned for its commitment to creating clean, friendly, well-organized, and safe hotels for all guests. With a strong emphasis on guest satisfaction and quality service, MCR Hospitality operates a growing portfolio of hotel properties, delivering consistent and premium hospitality experiences across multiple locations. This company fosters a workplace culture focused on teamwork, product consistency, and excellence in every aspect of hotel management. The brand prioritizes ensuring that every guest enjoys a welcoming environment, supported by a team of dedicated employees who uphold the highest standards of cleanliness, friendliness, and service... Show More
Job Requirements
- Must be 18 years of age or older
- Must be willing to work varied schedules including evenings, nights, weekends, and holidays
- Must be able to stand or remain stationary for 3-4 hours at a time
- Must be able to type, operate office machinery, and manually handle tools and controls
- Must be able to bend, stoop, crouch, lift and transport up to 25 pounds
- Must be able to inspect and observe details at close and long range
- Must be able to read, write, understand, and communicate effectively in English
- Must be able to read and interpret business and safety documents in English
- Must be able to write routine reports, business letters, and correspondence in proper English
- Must be able to speak effectively before groups
- Must be able to read and interpret business records and statistical reports
- Must possess a valid driver’s license
- Previous supervisory experience preferred
Job Qualifications
- Must have a positive can-do attitude
- Must be able to follow established guidelines and procedures
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well under pressure and maintain composure
- Must be effective at listening, conflict resolution, and communication
- Must be able to work with financial data and perform basic arithmetic
- Must be attentive to detail and meet deadlines
- Must be proficient in Windows operating systems, spreadsheets, and word processing
- Must be able to convey information and ideas clearly
- Must lead team members to provide friendly service with a smile
- Must meet the legal age to serve alcoholic beverages at select properties
- Must have a valid driver’s license
- Basic market knowledge preferred
- Bachelor’s or Associate’s Degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality or related service industries preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests’ names whenever possible to ensure they feel welcomed
- Handle challenging guest situations with hospitality and urgency
- Conduct daily walks including guest rooms and public spaces to ensure friendly service and cleanliness
- Verify all rooms are inspected daily and adhere to cleanliness standards
- Provide one-on-one training to new team members on service and checklist expectations
- Manage shift operations ensuring guest needs are met and friendly service is maintained
- Supervise check-in and check-out periods as well as meal services
- Foster a positive culture among team members and guests
- Assist in inventory management and purchase order processing according to company policies
- Oversee invoice processing and ensure proper accounting practices
- Conduct quality assurance audits and ensure compliance with brand standards
- Maintain fire and life safety certifications and correct any deficiencies
- Escalate service or delivery failures appropriately
- Confirm preventative maintenance tasks are completed and of high quality
- Ensure team members adhere to work schedules and provide shift coverage when needed
- Prepare and complete shift handover reports and daily summary audits
- Support onboarding processes for new employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter