Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.00 - $40.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a distinguished leader in the hotel development and management industry, known for partnering with some of the strongest hospitality brands to deliver exceptional guest experiences. The company operates a diverse portfolio that includes upscale select service hotels, extended stay properties, and lifestyle hotels across key markets in the United States. OTO Development is recognized for its operational excellence, innovative sales and marketing strategies, and its commitment to community service. The company has earned multiple Developer of the Year awards from major brand partners, highlighting its reputation for leadership and success in the hospitality industry. By fostering a... Show More
Job Requirements
- Minimum of five years of progressive hotel management experience
- previous hotel management experience with proven leadership and guest service results
- financial acumen to understand financial information
- bachelor’s degree or extensive relevant work experience
- excellent oral and written communication skills
- effective listening skills
- prior leadership of direct sales with at least 50 percent market mix of total revenues
- valid driver’s license
- exceptional time management and multitasking skills
- customer focus to deliver employee and customer satisfaction
- physically able to stand, sit, walk, bend, lift, and squat for extended periods
- willing to travel occasionally
Job Qualifications
- Minimum of five years of progressive hotel management experience
- proven success in leadership of teams and guest service results
- strong financial acumen and ability to understand financial data
- bachelor’s degree or extensive relevant work experience
- excellent communication skills, both oral and written
- effective listening skills for problem resolution
- prior leadership of direct sales efforts with at least 50 percent market mix of total revenues
- valid driver’s license
- exceptional time management and multitasking skills
- strong customer focus and commitment to optimal employee and customer satisfaction
Job Duties
- Lead the property in the generation of revenue through sales and marketing efforts
- maintain strong knowledge of and relationships in the local market
- manage relationships with hotel vendors and negotiate service agreements
- review financial reports and statements to assess property performance and develop improvement strategies
- coach and support hotel team to manage occupancy, rates, wages, and controllable expenses
- manage costs within budget parameters including supplies, labor, utilities, food, and beverage
- ensure service and technical skills training occurs throughout the property
- establish and maintain open, collaborative relationships with direct reports and team
- actively solicit team member feedback and maintain an open door policy
- hire team members with strong expertise, creativity, and leadership
- observe service behaviors and provide feedback
- review guest survey results and comment cards to identify improvement areas
- analyze service issues and develop creative solutions
- interface with customers to obtain feedback on service quality and satisfaction
- ensure building maintenance and operational atmosphere meets or exceeds guest expectations
- administer policies fairly and consistently and recognize team member performance
- ensure property meets franchise standards and is safe and secure for guests and team members
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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