Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.00 - $40.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
company provided life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a distinguished hotel development and management company, recognized for its extensive portfolio of upscale select service, extended stay, and lifestyle hotels across major markets in the United States. Partnering with leading hospitality brands, OTO Development has set the standard for excellence in hotel operations, development, and guest services. Known as Developer of the Year multiple times by its brand partners, OTO is celebrated for its exceptional commitment to guest satisfaction, operational efficiency, community engagement, and strong sales and marketing achievements. The company offers a supportive and innovative work environment where employees are encouraged to grow professionally while... Show More
Job Requirements
- Minimum of 5 years progressive hotel management experience
- Previous hotel management experience with proven leadership success
- Financial acumen for understanding financial information
- Bachelor’s degree or extensive relevant work experience
- Excellent oral and written communication skills
- Prior leadership in direct sales producing at least 50% market revenue
- Valid driver’s license
- Exceptional time management and multitasking ability
- Strong customer focus
- Comfortable with physical demands of standing, sitting, walking, bending, lifting, and squatting
- Willingness to travel occasionally
Job Qualifications
- Minimum of 5 years of progressive hotel management experience
- Proven success in leadership of teams and guest service results
- Financial acumen to work with and understand financial information and data
- Bachelor’s degree or extensive relevant work experience
- Excellent oral and written communication skills and effective listening skills
- Prior leadership over direct sales efforts producing at least 50% market mix of total revenues
- Valid driver’s license
- Exceptional time management and multitasking skills
- Strong customer focus and commitment to employee and customer satisfaction
Job Duties
- Lead the property in the generation of revenue through sales and marketing efforts
- Maintain strong knowledge of and relationships in the local market
- Manage relationships with hotel vendors and negotiate service agreements as appropriate
- Review financial reports and statements to understand the property's performance versus its budget and expenses while developing strategies to improve performance
- Coach and support hotel team to effectively manage occupancy, rates, wages, and controllable expenses while striving to accomplish financial goals with superior guest and team member satisfaction
- Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
- Ensure service, technical skills, and other training occurs throughout the property
- Establish and maintain open, collaborative relationships with direct reports and entire team
- Establish a presence with team members on property and actively solicit team member feedback utilizing an open door policy
- Hire team members who demonstrate strong functional expertise, creativity, and leadership
- Observe service behaviors of team members and provide feedback to individuals and/or supervisors
- Review comment cards, guest survey results, and other data to identify areas of improvement with team members
- Analyze service issues and identify trends while facilitating the development of creative solutions to overcome obstacles
- Interface with customers regularly to obtain feedback on product quality, service levels, and overall satisfaction
- Ensure the building is well maintained and operational areas meet or exceed guest expectations
- Ensure policies are administered fairly and consistently, and team member performance is evaluated and recognized appropriately
- Work to ensure the property meets franchise standards and is a safe and secure facility for guests and team members
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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