Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $75,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Bonus opportunities
Job Description
Scarlet Pearl is a luxury hotel renowned for its exceptional guest service and high-quality standards. Positioned as a prominent player in the hospitality industry, Scarlet Pearl offers a range of premium amenities including a boutique, gift shop, pool area, miniature golf course, and VIP services designed to enhance the guest's overall experience. The hotel prides itself on delivering a seamless and memorable journey for guests, from arrival to departure, maintaining a strong reputation for excellence and customer satisfaction.
The role of Hotel Manager at Scarlet Pearl is critical to the smooth functioning and success of the property. Reporting di... Show More
The role of Hotel Manager at Scarlet Pearl is critical to the smooth functioning and success of the property. Reporting di... Show More
Job Requirements
- Must be at least 21 years of age
- College degree or equivalent combination of education and experience
- Minimum of five years of leadership experience in hotel or hospitality industry
- Minimum of five years progressive leadership and management experience in staff selection, goal setting, and resource management
- Experience maintaining consistent, high quality guest service levels
- Comprehensive knowledge of business planning, operational and capital budgeting
- Strong leadership skills and customer service orientation
- Strong computer skills including Microsoft Office
- Knowledge of hospitality information management systems preferred
- Extensive LMS experience
- Able to prioritize customer needs and manage service failures
- Must be able to obtain and maintain necessary certifications and licenses
- Ability to work evenings, weekends, holidays, and special events
Job Qualifications
- College degree in hospitality management or equivalent combination of education and experience
- Minimum of four years of progressive leadership and management experience in hospitality
- Luxury hotel experience preferred
- Demonstrated ability to maintain consistent high-quality guest service levels
- Comprehensive knowledge of business planning, operational and capital budgeting
- Strong leadership and customer service orientation
- Proficient in Microsoft Office products
- Strong communication skills including speaking, reading, and writing
- Experience with LMS, Rainmaker, and TravelClick preferred
- Revenue management experience preferred
- Ability to deliver high levels of service and handle customer satisfaction issues
- Must be able to obtain and maintain necessary certifications and licenses
Job Duties
- Lead, direct, and manage all department operations
- Maintain regular presence throughout all areas of oversight
- Monitor operations to ensure consistent sequence of service and proper execution of policies and standards
- Monitor guest satisfaction scores and comments and take corrective actions
- Ensure timely and professional response to guests' needs, concerns, and complaints with a focus on service recovery
- Complete all required shift reports and ensure supervisors do the same
- Navigate TravelClick iHotelier and Rainmaker for revenue maximization and reporting
- Maximize cash paying guests and occupancy by controlling rates and availability
- Assist in budgeting, labor management, and inventory audits
- Analyze financial opportunities including cost controls and revenue generation
- Ensure Rooms Controller completes daily tasks and monitor guest requests
- Review group resumes and daily events
- Coordinate with housekeeping for room readiness
- Work with workforce management on scheduling
- Balance staffing levels with guest engagement and cost ratios
- Maintain guest history records for personalized service
- Work closely with Player Services and Host Department for VIP coordination
- Collaborate with Marketing on monthly offers and promotions
- Monitor daily sales, revenues, expenses, and adjust strategies
- Oversee reports including credit limit, no-show, cancellation, arrivals, and VIP lists
- Expedite return of out-of-order rooms
- Develop upsell strategies on low-demand dates
- Activate concierge lounge in conjunction with housekeeping
- Ensure accurate billing for no-shows and cancellations
- Conduct one-on-one sessions with direct reports
- Manage department equipment handling and security
- Understand and perform all job functions as necessary
- Maintain knowledge of property services, menus, and room details
- Participate in daily and weekly operational meetings
- Conduct daily operations meetings and monthly department meetings
- Monitor and improve reservation and PBX call experiences
- Ensure flawless guest arrivals and departures
- Manage transportation requests and cabana inspections
- Maintain relationships with guests, leadership, and ownership
- Operate ethically and maintain confidentiality
- Implement all property policies including health and safety
- Present a professional image
- Recruit, train, coach, and counsel staff
- Ensure extraordinary guest experiences and loyalty
- Be proficient with hotel computer systems
- Evaluate staff performance and manage recognition and rewards
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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