Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
San Manuel Casino is a premier entertainment destination located in the Inland Empire, renowned for its exceptional services and vibrant atmosphere. As one of the largest private employers in the region, San Manuel deeply values the future, growth, and well-being of its employees. The casino offers a wide range of amenities including multiple restaurants, bars, lounges, a spa, and various entertainment options that cater to a diverse clientele seeking luxury and top-notch service. The establishment prides itself on delivering outstanding guest experiences, creating memorable interactions, and maintaining high standards of professionalism and excellence throughout all its departments.
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Job Requirements
- High school diploma or equivalent
- minimum of three years customer service experience
- schedule flexibility including evenings, weekends, holidays, and overtime
- may be required to obtain and maintain a gaming license
- no driving responsibilities
- ability to work in a fast-paced environment
- physical ability to lift up to 40 pounds occasionally
- ability to sit, walk, and stand for extended periods
- sufficient hearing, speech, and visual acuity to perform job functions
- adherence to health and safety policies
- ability to collaborate and learn in a team setting
Job Qualifications
- High school diploma or equivalent
- minimum of three years customer service experience
- upscale hotel experience preferred
- excellent communication skills
- ability to identify and prioritize issues
- excellent organizational skills
Job Duties
- Engages hotel guests to enhance service experience
- effectively provides information on all hotel outlets and offerings
- responds to special guest requests and follows up to ensure satisfaction
- gathers and provides local area knowledge including special events and activities
- contacts appropriate departments to resolve guest requests or concerns
- safeguards confidential information and adheres to health and safety policies
- reports maintenance issues and ensures timely resolution
- performs other duties as assigned to support department operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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