Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
Employee wellness programs
Job Description
San Manuel is a prominent hospitality establishment located in the Inland Empire and stands as one of the largest private employers in the region. The company prides itself on fostering a work environment that promotes growth, well-being, and future opportunities for its employees. Known for its exceptional service and entertainment offerings, San Manuel encompasses a variety of amenities including restaurants, bars, lounges, and a casino, contributing to a vibrant guest experience. The hotel’s commitment to excellence and guest satisfaction is deeply embedded in its operational philosophy, making it a respected name in the hospitality industry. With a focus on comprehensive... Show More
Job Requirements
- High school diploma or equivalent
- minimum of three years customer service experience
- schedule flexibility including evenings, weekends, holiday shifts and overtime
- excellent communication skills
- ability to prioritize and identify issues
- excellent organizational skills
- may require gaming license
Job Qualifications
- High school diploma or equivalent
- minimum three years of customer service experience
- experience in upscale hotel preferred
- excellent communication skills
- ability to identify and prioritize issues
- excellent organizational skills
Job Duties
- Engages Hotel guests to enhance service experience
- provides information on all hotel outlets and offerings
- collaborates with departments like restaurants, spa and entertainment to fulfill guest needs
- responds to special guest requests and ensures satisfaction
- gathers and provides local area knowledge to guests
- contacts appropriate departments to resolve guest concerns
- safeguards confidential guest and enterprise data
- adheres to health and safety policies
- reports accidents and unsafe conditions
- completes customer service and safety training
- reports and follows up on maintenance issues
- performs duties to support efficient department operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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