Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
performance-based incentives
Medical insurance
Dental Insurance
vision coverage
401(k) with profit sharing
Paid Time Off
Exclusive property discounts
ongoing training
Leadership development
Career growth opportunities
Job Description
Oxford Collection of Hotels is a leading hospitality company known for its luxury and boutique-style hotels that emphasize innovation, teamwork, and personal growth. As a rapidly expanding hospitality group, Oxford Collection places a high value on its employees, considering them essential to the company’s ongoing success. The company fosters a supportive, inclusive, and dynamic working environment where team members are empowered to excel, grow professionally, and contribute meaningfully to creating memorable guest experiences. Oxford Collection offers competitive wages, including $16.50 per hour plus tips, along with a comprehensive benefits package designed to support employees' health, well-being, and financial future. Benefits... Show More
Job Requirements
- Food handler's license and liquor server permit as required by state law or ability to obtain
- Proof of eligibility to work in the United States
- Reliable transportation to and from work
- Ability to work a flexible schedule including evenings, weekends and holidays
- Reliable and consistent attendance
- Ability to perform physical tasks including lifting up to 30 pounds and navigating varied environments
- Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces occasionally
- Ability to work both indoors and outdoors in various weather conditions
- Must be able to climb stairs inside and outside in different weather conditions
Job Qualifications
- High school diploma or GED preferred
- Minimum 1 year food and beverage experience preferred
- Previous hospitality experience preferred
- Strong customer service skills
- Ability to recommend menu items expertly
- Effective communication skills
- Ability to operate POS systems accurately
- Knowledge of food safety and sanitation standards
- Ability to handle guest complaints professionally
- Team-oriented with the ability to work cooperatively
- Flexibility to work evenings, weekends, and holidays
Job Duties
- Provide exceptional food and beverage service by anticipating and responding to guest needs
- Greet guests, offer expert menu recommendations, and answer food and beverage inquiries
- Accurately take and input orders into the POS system, ensuring special requests and dietary needs are communicated
- Retrieve and serve food and beverages promptly, verifying presentation and portion accuracy
- Monitor guest satisfaction throughout the meal and address concerns proactively
- Assist in maintaining service stations, ensuring they are stocked with necessary supplies
- Support banquet events by assisting with setup, service, and breakdown
- Follow sanitation, cleanliness, and food safety standards
- Warmly welcome guests and handle requests promptly and professionally
- Manage guest complaints and concerns with discretion and professionalism
- Communicate clearly with guests and kitchen staff
- Assist with guest recovery efforts in absence of management
- Maintain confidentiality and sensitivity in guest and team interactions
- Communicate effectively with hotel staff to ensure smooth service delivery
- Complete daily activity logs for co-workers and leadership
- Obtain sales leads for the sales department
- Adhere to attendance policies and maintain regular availability
- Perform other hotel-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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