Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
flexible schedule
team environment
Opportunity for growth
Employee Discounts
Paid holidays
Job Description
Our establishment is a reputable hotel known for providing exceptional service and comfortable accommodations to our guests. With a commitment to excellence and customer satisfaction, we take pride in creating memorable experiences for every visitor. The hotel is a dynamic and welcoming environment that values professionalism, teamwork, and dedication to guest service. We are looking to expand our front office team with an energetic and attentive Front Desk Agent who will play a key role in the guest experience.
The Front Desk Agent position is pivotal in ensuring smooth operations at the hotel's front office. This role involves greeting g... Show More
The Front Desk Agent position is pivotal in ensuring smooth operations at the hotel's front office. This role involves greeting g... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in front desk or customer service preferred
- Ability to work flexible hours including nights, weekends and holidays
- High work ethic and self-initiative
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or customer service preferred
- Strong communication and interpersonal skills
- Ability to handle financial transactions accurately
- Proficiency in front office computer systems
- Ability to work flexible hours including nights, weekends and holidays
- Positive attitude and team-oriented mindset
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
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Job Location
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