Hotel Indigo Baltimore - Front Desk Agent

Baltimore, MD, USA|

Job Overview

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Job Description

This job opening is provided by a reputable hotel established to offer exceptional hospitality and guest services in the comfortable and professional environment of the front office. This hotel operates as a full-service accommodation provider catering to travelers for business and leisure stays, committed to ensuring a seamless and pleasant experience from check-in to check-out. The establishment prides itself on its attentive and courteous staff who strive to maintain high standards in every guest interaction, fostering a welcoming atmosphere that makes guests feel valued and well taken care of.

The role of Front Desk Agent is a pivotal positi... Show More

Job Requirements

High school diploma or equivalent
Prior experience in hospitality or customer service preferred
Basic computer skills and familiarity with front office systems
Strong communication skills
Ability to work flexible hours including shifts
Attention to detail
Ability to handle cash transactions accurately

Job Qualifications

High school diploma or equivalent
Prior experience in a customer service or hospitality role preferred
Strong communication and interpersonal skills
Basic knowledge of front office systems and procedures
Ability to manage cash transactions accurately
Detail-oriented with strong organizational skills
Ability to handle multiple tasks efficiently

Job Duties

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
Should be able to take reservations in approximately 2 minutes
Know and follow cancellation procedures and relocation procedures when necessary

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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