Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $15.00
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
Advancement opportunities
comprehensive health benefit packages
employee perks
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Over the years, RAM Hotels has established itself as a leader in the hospitality industry within corporate America, serving some of the most recognizable midscale hotel brands across key markets in Alabama and Georgia. Committed to exceeding guest expectations, RAM Hotels continuously evolves to reshape the perception of the hospitality industry by emphasizing excellent service, professionalism, and community engagement. Known for its dedication to fostering employee growth and a family-like work environment, RAM Hotels values its staff as integral members of its success. Employees at RAM... Show More
Job Requirements
- high-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience preferred)
- ability to follow directions and work in a fast-paced environment
- additional training as required
- must be flexible to work varied schedules
- must have the physical ability to walk, bend, and stand for long time periods
- must be able to lift up to 40 lbs
- must adhere to grooming and appearance standards in alignment with uniform
- must be dependable
Job Qualifications
- high-school graduate or equivalent
- excellent customer service skills
- previous experience in the hospitality industry preferred but not required
- previous experience as a housekeeper, room attendant or janitorial services preferred but not required
- good written and oral communication skills
- ability to listen attentively
- ability to express compassion while remaining composed
- ability to remain calm and focused while working under pressure
- promote the property by demonstrating a top-notch attitude toward guests which includes anticipating the guests needs
- embrace and respect diversity and multi-cultural environments
Job Duties
- consistently offer professional, friendly, and attentive service to guests
- anticipate guests needs and answer questions that the guests may have pertaining to their visit with us
- respond promptly
- be familiar with property location, property amenities, as well as local attractions and activities to answer guests inquiries
- resolve guests complaints to ensure guests satisfaction
- complete all required brand specific training as directed by management
- complete all required health and safety training
- adhere to all property specific brand standards
- knowledge of fire alarm and evacuation procedures
- clean common areas, per hotel standards and training, including but not limited to glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, break rooms, etc.
- familiar with the lost and found policy of the hotel
- take responsibility in submitting any lost or found items on the property immediately to management
- perform other tasks as necessary or required to meet or exceed guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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