Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $23.00
Work Schedule
Day Shifts
Night Shifts
Benefits
wellness programs
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
Job Description
PENN Entertainment is a prominent leader in the integrated entertainment, sports content, and casino gaming industries, operating 43 destinations across North America along with online sports betting and iCasino operations through theScore Bet Sportsbook and Casino. The company is renowned not only for its exciting and fast-paced work environment but also for its strong commitment to diversity, sustainability, and the well-being of its community, team members, vendors, and the planet. PENN Entertainment fosters a culture that encourages personal and professional growth, prioritizing a workplace where employees are both challenged and supported to expand their possibilities and thrive in their careers.<... Show More
Job Requirements
- Able to perform each essential duty satisfactorily
- associate degree or equivalent from two-year college or technical school or minimum one year related experience or training or equivalent combination of education and experience
- highly motivated
- proficient in Microsoft Office applications including Excel, Access, and Word
- effective communication skills verbal, written, and presentation
- excellent interpersonal customer service team building and problem-solving skills
- ability to calmly handle stressful situations and willingness to work any day and any shift
- able to perform the physical job duties of line employees in emergencies
- able to maneuver in hotel areas including up and down stairs and reach above shoulder level
- able to work with cleaning chemicals and tolerate fumes and airborne particles occasionally
- able to handle chemicals without allergic reaction
- able to work in areas containing second-hand smoke
- able to operate vacuum cleaners floor machines carpet extractors computer copy machine typewriter mop and broom
- ability to perform duties with a sense of urgency
- well organized
- able to walk stand and work on hands and knees for long periods
- physically mobile with reasonable accommodations including ability to push pull carry and lift up to 25 lbs and ability to push pull reach bend twist stoop stack crouch kneel and balance in varying work areas such as confined spaces
Job Qualifications
- Associate degree or equivalent from two-year college or technical school
- or minimum of one year related experience and/or training
- proficient in Microsoft Office applications including Excel, Access, and Word
- effective verbal, written, and presentation communication skills
- excellent interpersonal, customer service, team building, and problem-solving skills
- ability to calmly handle stressful situations
- willingness to work any day and any shift
- ability to perform physical job duties of line employees in emergencies
- well organized
- ability to walk, stand, and work on hands and knees for long periods
Job Duties
- Maintains personnel files for all Housekeeping team members
- processes timekeeping within payroll system
- assists with departmental attendance tracking and point calculations
- completes Housekeeping opening procedures including preparing assignment sheets, checking for room discrepancies, issuing keys, and communicating assignments
- coordinates with Front Desk to ensure custom comforts and amenities are delivered to VIP guests
- conducts interviews for all Housekeeping applicants
- orders and maintains supplies by preparing purchase requisitions
- codes and forwards invoices to Hotel Manager
- maintains the ability to fill in as GRA, inspector, House Person, Laundry Attendant, or Wardrobe Attendant as needed
- communicates with guests in a friendly manner
- completes special projects as directed
- provides counseling and supports employees
- monitors job performance daily and issues disciplinary actions
- completes appraisals timely
- ensures employees follow hotel policies and procedures
- expedites and oversees special requests from the Front Desk
- attends management meetings and develops teams
- motivates employees to provide superior customer service
- meets attendance guidelines and adheres to policies
- retains staff in line with departmental goals
- provides exceptional Red Carpet Customer Service to all guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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