Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $23.00
Benefits
Health Insurance
Medical Coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Customer service training
Job Description
PENN Entertainment is a dynamic company at the forefront of the gaming and hospitality industry. With a dedicated focus on delivering exceptional entertainment experiences, this company prides itself on fostering a lively, fast-paced work environment where team spirit and enthusiasm come together to create memorable moments for guests. PENN Entertainment's commitment to career growth, well-being, and a total rewards package makes it an attractive employer for those seeking both professional advancement and personal fulfillment.
The role in question is designed for an individual who thrives in the hospitality sector, specifically within the hotel housekeeping department. As a member of... Show More
The role in question is designed for an individual who thrives in the hospitality sector, specifically within the hotel housekeeping department. As a member of... Show More
Job Requirements
- Able to perform each essential duty satisfactorily
- associate degree (A.A.) or equivalent from two-year college or technical school or a minimum of one year of related experience and/or training or equivalent combination of education and experience
- individual must be highly motivated
- must be proficient in Microsoft Office applications (Excel, Access, Word)
- effective communication skills (verbal, written, and presentation)
- excellent interpersonal, customer service, team building, and problem-solving skills
- must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift
- must be able to perform the physical job duties of line employees in emergencies
- must be able to maneuver in hotel areas, up and down stairs, and reach above shoulder level
- must be able to work with cleaning chemicals, tolerate chemical fumes and airborne particles (on occasion), and handle chemicals without developing an allergic reaction
- must be able to work in areas containing second-hand smoke
- must be able to operate equipment, including vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop, and broom
- ability to perform duties with a sense of urgency
- must be well organized
- must be able to walk, stand, and work on hands and knees for long periods
- physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs, and the ability to reach, bend, twist, stoop, stack, crouch, kneel, and balance in varied work areas such as confined spaces
Job Qualifications
- Associate degree (A.A.) or equivalent from two-year college or technical school
- minimum one year of related experience or training
- proficiency in Microsoft Office applications (Excel, Access, Word)
- effective verbal, written, and presentation communication skills
- excellent interpersonal, customer service, team building, and problem-solving skills
- ability to handle stressful situations calmly
- motivated and organized
- physical ability to perform job duties including maneuvering stairs, handling cleaning chemicals, and operating equipment
- flexibility to work any day and any shift
Job Duties
- Maintains personnel files for all Housekeeping team members
- processes timekeeping within payroll system
- assists with departmental attendance tracking and point calculations
- completes Housekeeping opening procedures including preparing assignment sheets, checking for room discrepancies, issuing keys, and communicating assignments
- coordinates with Front Desk to ensure custom comforts and amenities are delivered to VIP guests
- conducts interviews for all Housekeeping applicants
- orders and maintains supplies by preparing purchase requisitions
- codes and forwards invoices to Hotel Manager
- maintains ability to fill in as a GRA, inspector, House Person, Laundry Attendant, or Wardrobe Attendant as needed
- communicates with guests in a friendly manner
- completes special projects as directed
- provides counseling and supports employees in meeting responsibilities
- monitors job performance and issues disciplinary actions
- completes appraisals timely
- ensures employees follow hotel policies
- expedites special requests from Front Desk
- attends management meetings and develops teams
- motivates employees to provide superior customer service
- meets attendance guidelines
- retains staff according to departmental goals
- responsible for providing exceptional Red Carpet Customer Service to all guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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