Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Standard Hours
Benefits
Insurance enrollment from day 1
Paid Time Off from day 1
Holiday pay from day 1
401(k) enrollment after 30 days
Hotel and travel discounts
Professional development opportunities
promotion opportunities
Job Description
First Hospitality, founded in 1985 and headquartered in Chicago, is a progressive hotel development, investment, and management company committed to excellence and innovation in the hospitality industry. With a strategic vision centered on creating value for all stakeholders, First Hospitality emphasizes an open and dynamic approach to business. The company prides itself on fostering an inclusive and diverse work environment where differences are respected and valued, enabling the organization to effectively meet the diverse needs of its customers. As an Equal Opportunity Employer, First Hospitality promotes a culture of collaboration, flexibility, and fairness, making it a respected leader in the... Show More
Job Requirements
- Effective verbal and written communication skills
- Must be able to speak, read, and write in primary language(s) used in the workplace
- Ability to work 8 or more hours per day
- Require standing and walking frequently throughout the workday
- Ability to lift, lower, and maneuver up to 30 pounds occasionally
- Ability to reach, bend, stoop, and pivot frequently throughout the workday
Job Qualifications
- Effective verbal and written communication skills
- Ability to speak, read, and write in the primary language(s) used in the workplace
- Previous experience in housekeeping or similar roles is preferred but not required
- Strong attention to detail and ability to follow brand standards
- Ability to work collaboratively within a team environment
- Good problem-solving skills to address guest needs
- Basic knowledge of hotel emergency procedures
Job Duties
- Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail
- Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard
- Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary
- Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction
- Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership
- Always maintain professionalism consistent with hotel brand and company expectations
- Know and communicate hotel emergency procedures
- inform and assist guests in emergencies
- Take on additional tasks as necessary or assigned by hotel leadership
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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