Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Incentives
Employee Referral Program
Paid Time Off
Paid vacation
Merit Increase
401k with Employer Contribution
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
long-term disability
short-term disability
accident insurance
critical illness insurance
Cross-training opportunities
Hotel Room Discounts
Job Description
MHG Hotels LLC is a reputable hotel management company committed to providing exceptional hospitality experiences across its diverse portfolio of properties. Known for its dedication to quality service and guest satisfaction, MHG Hotels LLC operates several hotels that cater to both leisure and business travelers. Each hotel under the MHG brand is designed to offer a warm, comfortable, and inviting atmosphere, ensuring guests feel at home regardless of the duration of their stay. The company emphasizes continuous improvement and employee development, fostering a supportive and inclusive workplace where every team member can thrive. With a strong commitment to diversity and... Show More
Job Requirements
- Standing for long periods of time or entire shifts
- Ability to read and visually verify information in various formats
- Grasp, turn, and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination
- Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance
- Flexible shifts available including morning, evening, night, weekends
- Willingness to perform other reasonable job duties as requested by supervisors
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or housekeeping preferred
- Strong attention to detail
- Excellent communication skills
- Ability to engage warmly with diverse guests
- Basic math skills for payment handling
- Ability to maintain confidentiality
- Professional appearance and demeanor
- Ability to work under pressure and maintain a positive attitude
- Flexible availability for various shifts
Job Duties
- Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
- Respond to and resolve guest requests
- Secure payments, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities, and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Maintain confidentiality of all guests, proprietary information
- Communicate any emergency, lost item, or theft to proper staff and/or authorities
- Report maintenance problems, accidents, and safety hazards
- Keep contingency lists in case of emergency and communicate necessary messages
- Protect company assets
- Comply with all quality assurance expectations
Job Qualifications
Experience
No experience required
Job Location
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