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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.25 - $17.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Incentives
Employee Referral Program
Paid Time Off
Paid vacation
Merit Increase
401k
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
accident insurance
critical illness insurance
Cross-training opportunities
Hotel Room Discounts
Job Description
MHG Hotels LLC is a renowned hospitality company that prides itself on providing exceptional service and memorable experiences to its guests. As a key player in the hotel industry, MHG Hotels LLC operates multiple properties dedicated to delivering comfort, elegance, and superior customer care. The company is committed to fostering a diverse and inclusive workplace where employee differences are respected and valued, enhancing their ability to cater to the diverse needs of their clientele. With a strong focus on employee well-being, MHG Hotels LLC offers flexible scheduling options to accommodate various lifestyle needs, promoting a supportive and dynamic work environment.... Show More
Job Requirements
- Standing for long periods or entire shifts
- read and visually verify information in a variety of formats including small print
- grasp, turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination
- move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance
- flexible shifts including mornings, evenings, nights, weekends
- full-time or part-time availability
- professional demeanor
- warm and welcoming personality
- ability to engage easily with others
- genuine compassion and desire to understand others
- clear and professional communication skills
- telephone etiquette
- clean professional appearance
Job Qualifications
- High school diploma or equivalent
- previous experience in housekeeping or hospitality preferred
- excellent communication skills
- strong attention to detail
- ability to engage warmly and professionally with guests
- team-oriented attitude
- basic math skills for handling payments and billing
- ability to maintain confidentiality
- proficiency in using housekeeping and reporting tools
- physical stamina and dexterity
- problem-solving skills
- ability to follow safety and security procedures
Job Duties
- Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
- respond to and resolve guest requests
- secure payments, verifying and adjusting billing as needed
- provide guests with room and hotel information, directions, amenities, and local interests
- run daily reports, reviewing to see what needs to be communicated to the next shift's staff
- complete cashier and closing reports, counting the bank at the end of each shift securely
- accept and record wake-up calls, delivering to the right department
- maintain confidentiality of all guests, proprietary information
- communicate any emergency, lost item, or theft to proper staff and/or authorities
- report maintenance problems, accidents, and safety hazards
- keep contingency lists in case of emergency and communicate necessary messages
- protect company assets
- comply with all quality assurance expectations
Job Qualifications
Experience
No experience required
Job Location
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