Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
Hyatt is a globally recognized hospitality brand known for its commitment to exceptional guest experiences and outstanding service standards. As a premier hotel hospitality company, Hyatt operates a diverse portfolio of hotels and resorts worldwide, including upscale business and leisure accommodations. Hyatt places a strong emphasis on caring for people, which is central to their motto, "We Care for People So They Can Be Their Best." This commitment extends not only to their guests but also to their dedicated team members, creating a positive and supportive work environment where everyone can thrive and contribute to delivering excellence. The company's reputation... Show More
Job Requirements
- High school diploma or GED
- Six months experience as a Hotel Host at Hyatt Place
- Schedule flexibility
- Outstanding customer service skills
- Ability to work well with others
- Desire and ability to grow into a management role
Job Qualifications
- High school diploma or GED
- Six months experience as a Hotel Host at Hyatt Place (preferred)
- Schedule flexibility - must be able to work any shift
- Outstanding customer service skills
- Ability to work well with other associates
- A desire and the ability to grow into a management role is preferred
Job Duties
- Serve as the first point of contact for all guest concerns and inquiries
- Initiate service recovery efforts to resolve guest issues and ensure a positive outcome
- Maintain a high level of guest satisfaction through professional and friendly communication
- Oversee the training and onboarding of all new Hotel Hosts, ensuring they are proficient in hotel procedures and guest service standards
- Act as a mentor to the team, providing guidance and support
- Ensure all shifts are covered
- Manage and maintain accurate inventory for all Food and Beverage items
- Place orders for Food and Beverage and other supplies as needed
- Enforce the First In, First Out (FIFO) process for all Food and Beverage to ensure freshness and reduce waste
- Oversee all group reservations, ensuring accurate booking and clear communication with clients
- Conduct regular walk-throughs of all public areas and the kitchen, completing a checklist and providing a follow-up report to management
- Oversee the proper setup and tear-down of meeting rooms for clients
- Maintain and organize storage areas for the Operations team
- Act as the Manager on Duty (MOD) in the absence of management, handling all operational and guest-related needs
- Manage inventory control for Hotel Host Stand and kitchen supplies
- Process billing for third-party booking sites, such as Expedia and Hotels.com
- Be prepared to drive the hotel's airport shuttle van in emergent situations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter