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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.50 - $23.50
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
Paid Time Off
Tuition Assistance
401K Savings Plan
Job Description
McKibbon Hospitality is a leading hotel management company committed to providing exceptional guest experiences through outstanding service and operational excellence. With a portfolio that includes a wide range of premium hotel brands, McKibbon Hospitality emphasizes a culture of integrity, innovation, and community. The company values its employees and fosters an environment that balances professional growth with work-life balance, all while maintaining a strong focus on guest satisfaction. McKibbon Hospitality’s Guiding Principles — Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression — define its approach to leadership and team collaboration, making it... Show More
Job Requirements
- experience working in a hotel as a front desk representative or equivalent
- experience with major hotel brands like marriott hilton or hyatt highly desired
- ability to work weekends holidays and evenings
- ability to ensure that hotel policies and brand standards are followed
- ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds
- ability to ensure that hotel policies procedures and brand standards are followed
- maintain a high level of professionalism trust and responsibility
- demonstrate exceptional attention to detail ensuring accuracy and timeliness in all communications and documentation
- must excel in high-pressure fast-paced environments
- possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers clients and guests
- must be attentive friendly helpful and courteous to clients guests and associates
Job Qualifications
- experience working in a hotel as a front desk representative or equivalent
- experience with major hotel brands such as Marriott Hilton or Hyatt highly desired
- excellent communication and problem-solving skills
- skills and experience to lead a team to consistently deliver exceptional guest service
- ability to develop leadership qualities of all staff
- ability to maintain positive relationships with associates to drive associate satisfaction
- knowledge of hotel management PMS systems
- ability to work under pressure and handle difficult situations professionally
- customer focused with a passion for providing exceptional service
Job Duties
- assist with overall performance of the property’s front desk department including guest satisfaction brand quality assurance budget and labor
- act as main point of contact for guests ensuring their needs are met efficiently and courteously
- anticipate guest needs and provide personalized service to enhance their experience
- supervise daily operations of the front desk including shift closings bank audits and daily reports
- schedule front desk staff adhering to company labor guidelines to ensure proper coverage
- train front desk staff on brand and company standards to maximize service culture
- assist with sales and champion the daily sell strategy
- implement front office programs to enhance guest stay experience
- maintain compliance and stay up to date on new brand and company initiatives
- inspect and ensure safety and security standards are maintained
- handle guest complaints and concerns promptly ensuring appropriate resolutions
- conduct daily reviews of guaranteed no-show billing guest ledger and accounts receivables
- perform payment processing ensuring secured payment on all folios and process payments upon reaching specific balance
- oversee the market including inventory management placing orders
- assist executive housekeeper inspecting guest rooms and public areas working with housekeeping maintenance and other departments to fulfill guest requests
- cover front desk shifts as needed according to budgeted labor plan
- embrace McKibbon’s guiding principles think bigger love your community do the right thing support each other make a lasting impression
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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