Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $23.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Tuition Assistance
401K Savings Plan
Job Description
McKibbon Hospitality is a well-established hotel management company recognized for its commitment to delivering exceptional guest experiences while fostering a supportive and ethical workplace. As a company rooted deeply in community values and operational excellence, McKibbon Hospitality operates a diverse portfolio of properties across the United States, focusing on full-service and select-service hotels. The company prides itself on its Guiding Principles, which emphasize thinking bigger, loving your community, doing the right thing, supporting each other, and making a lasting impression. These principles are not only a framework for guest service but also a foundation for internal team culture and leadership.... Show More
Job Requirements
- Experience working in a hotel as a front desk representative or equivalent
- Experience with major hotel brands like Marriott, Hilton, or Hyatt highly desired
- Ability to work weekends, holidays, and evenings
- Ability to ensure hotel policies and brand standards are followed
- Ability to interact effectively with diverse socioeconomic and cultural backgrounds
- Maintain professionalism, trust, and responsibility
- Exceptional attention to detail with accuracy in communications and documentation
- Thrive in high-pressure, fast-paced environments
- Strong listening skills to address concerns from guests and staff
- Attentive, friendly, helpful, and courteous to clients and guests
Job Qualifications
- Experience working in hotel front desk roles or equivalent
- Familiarity with major hotel brands such as Marriott, Hilton, or Hyatt
- Excellent communication and problem-solving skills
- Leadership experience with the ability to develop staff and lead a team
- Knowledge of hotel management PMS systems
- Customer-focused with a passion for exceptional service
- Ability to work under pressure and manage difficult situations professionally
Job Duties
- Oversee daily front desk operations including scheduling and labor management
- Act as main point of contact for guest concerns and requests ensuring efficient and courteous service
- Train and supervise front desk staff in brand and company standards
- Conduct shift closings, bank audits, and prepare daily operational reports
- Champion the Daily Sell Strategy and assist with sales initiatives
- Ensure compliance with brand standards, safety, and security protocols
- Collaborate with housekeeping and maintenance to address guest needs and inspections
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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