Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $52,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
DailyPay
401k
Paid training
Paid PTO
Referral program
Employee Discounts
Job Description
Kinseth Hotel Corporation (KHC) is a well-established hospitality company known for its dedication to exceptional guest experiences across its diverse portfolio of hotels and restaurants. The company values quality service and operational excellence, providing an inclusive and supportive work environment for its employees. With a commitment to maintaining high standards in all aspects of hotel management, KHC fosters a culture centered around teamwork, professionalism, and continuous improvement. Employees benefit from competitive salaries and comprehensive benefits packages designed to support their personal and professional growth. The company takes pride in its reputation for quality lodging and dining experiences, making it a... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk management or related hospitality role preferred
- Ability to lead and supervise staff effectively
- Strong communication skills
- Ability to manage reservations and guest services
- Knowledge of safety and emergency procedures
- Ability to work flexible hours including weekends and holidays
- Ability to occasionally lift or move up to 50 pounds
- Must adhere to company dress code and professional standards
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk management or related hospitality role preferred
- Strong leadership and supervisory skills
- Excellent communication and interpersonal abilities
- Proficiency in reservation and hotel management systems
- Ability to handle guest complaints professionally and effectively
- Knowledge of cash and credit card handling procedures
- Ability to work flexible hours, including evenings, weekends and holidays
- Basic computer skills
Job Duties
- Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC and franchise operating procedures for all hotels
- Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction
- Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns
- Develops and maintains guest information files regarding the property, community and surrounding attractions
- Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup
- Knows, adheres to and trains staff on cash and credit card handling procedures
- Files and posts all changes to the guest ledger and city ledger account
- Sends out letters of confirmation or returns checks when registration cannot be accepted
- Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies
- Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy
- Patrols public rooms, investigates disturbances, and resolves conflicts
- Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action
- Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays
- Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit
- Train, oversee, and cover Van Driver and Housemen positions when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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