Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Flexible
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
DailyPay
401k
Paid training
Paid PTO
Employee Referral Program
Employee Discounts
Job Description
Kinseth Hotel Corporation (KHC) is a well-established hospitality company known for managing a diverse portfolio of hotels and restaurants across the United States. Renowned for its commitment to quality service, comfort, and a welcoming atmosphere, KHC has built a reputation for delivering exceptional guest experiences. As a company, KHC emphasizes employee growth, operational excellence, and community engagement, making it a preferred employer in the hospitality industry. The company thrives on teamwork, integrity, and innovation, offering career opportunities in a dynamic and supportive work environment. Known for its attentive customer service and well-maintained properties, KHC provides guests with memorable stays whether... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of experience in a customer service or hospitality role
- Ability to work flexible hours including nights and weekends
- Strong communication skills
- Ability to lead and manage a team
- Basic computer proficiency
- Ability to handle stressful situations calmly
- Must be able to lift up to 50 pounds
- Must adhere to company policies and dress code
- Must maintain a professional appearance and punctuality
Job Qualifications
- High school diploma or equivalent
- Prior experience in hotel front desk or hospitality management preferred
- Strong leadership and supervisory skills
- Excellent communication and interpersonal skills
- Familiarity with hotel reservation and management software
- Ability to handle guest complaints and resolve conflicts effectively
- Knowledge of cash and credit card handling procedures
- Ability to work a flexible schedule including overnight shifts
- Strong organizational and multitasking abilities
- Understanding of safety and emergency procedures
Job Duties
- Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC and franchise operating procedures for all hotels
- Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction
- Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns
- Develops and maintains guest information files regarding the property, community and surrounding attractions
- Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup
- Knows, adheres to and trains staff on cash and credit card handling procedures
- Files and posts all changes to the guest ledger and city ledger account
- Sends out letters of confirmation or returns checks when registration cannot be accepted
- Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies
- Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy
- Patrols public rooms, investigates disturbances, and resolves conflicts
- Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action
- Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays
- Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit
- Train, oversee, and cover Van Driver and Housemen positions when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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