Hotel Guest Service Manager

Lincoln, NE, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $22.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

DailyPay

401k

Paid training

Paid PTO

Referral program

Employee Discounts

Job Description

Kinseth Hotel Corporation (KHC) is a reputable hospitality company known for its commitment to providing exceptional guest experiences across its portfolio of hotels and restaurants. As a well-established hotel operator, KHC prides itself on maintaining high standards of service, comfort, and professionalism in all its properties. The corporation fosters a positive and inclusive work environment where employees are valued and given opportunities for growth and development. With a dedication to quality and customer satisfaction, KHC continuously strives to enhance its offerings and maintain its position as a leader in the hospitality industry.

The Front Desk Manager role at Kinseth Hote... Show More

Job Requirements

High school diploma or equivalent
Prior experience in hospitality or hotel front desk environment
Strong leadership and team management capabilities
Excellent problem-solving and customer service skills
Effective communication skills
Ability to multitask and manage time efficiently
Basic knowledge of reservation and billing systems
Physical ability to stand, walk, lift up to 50 pounds and perform other physical tasks
Willingness to work varied shifts including nights and weekends
Adherence to KHC policies and professional dress code

Job Qualifications

High school diploma or equivalent
Previous experience in hotel front desk or hospitality management preferred
Strong leadership and supervisory skills
Excellent communication and interpersonal skills
Proficiency in managing reservation systems
Knowledge of cash and credit card handling procedures
Ability to handle guest complaints and resolve conflicts effectively
Basic computer skills including MS Office
Ability to work flexible hours including nights, weekends and holidays
Familiarity with front desk software and hotel management systems

Job Duties

Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC and franchise operating procedures for all hotels
Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction
Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns
Develops and maintains guest information files regarding the property, community and surrounding attractions
Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup
Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account
Sends out letters of confirmation or returns checks when registration cannot be accepted
Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies
Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy
Patrols public rooms, investigates disturbances, and resolves conflicts
Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays
Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit
Train, oversee, and cover Van Driver and Housemen positions when necessary

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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