Hotel Guest Service Agent - Part time

Worcester, MA, USA|

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $16.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Training

Employee Discounts

Flexible Schedule

Career growth opportunities

supportive work environment

Paid Time Off

Holiday pay

Job Description

Comfort Inn & Suites Sturbridge is an award-winning hotel recognized for its outstanding hospitality and commitment to guest satisfaction. Located in the picturesque town of Sturbridge, this hotel is part of the reputable Choice Hotels brand, known for providing exceptional accommodation and services across the globe. Comfort Inn & Suites Sturbridge offers travelers a welcoming and comfortable environment, perfect for leisure and business stays. The property emphasizes a friendly atmosphere, excellent amenities, and superior customer service, making it a preferred choice in the region for visitors seeking quality and convenience.

The Comfort Inn & Suites Sturbridge is currently seeking ... Show More

Job Requirements

High school diploma or equivalent
Previous customer service experience preferred
Must be proficient with computers
Ability to multitask efficiently
Availability to work part-time with potential to transition to full-time
Willingness to work both first and second shifts
Capability to work weekends and holidays
Must report to work on time and adhere to uniform policy
Must follow all company safety and security policies
Must complete required safety training and certifications

Job Qualifications

Ability to read, listen and communicate effectively in English, both verbally and in writing
Ability to access and accurately input information using a moderately complex computer
Previous experience with Choice Hotels preferred but not required
Strong multitasking skills
Excellent customer service abilities
Ability to work well under pressure in a fast-paced environment
Availability to work first and second shifts, including weekends and holidays

Job Duties

Register and assign rooms to guests of the hotel
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
Keep records of room availability and guests' accounts
Make, confirm and cancel reservations for guests
Compute bill, collect payment and make change for guests
Post charges such as room, food, liquor or telephone by hand or machine
Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer
Ensure rooms and services are correctly accounted for within guest statement
Properly account for services provided by the hotel
Assist guests with check out payments or charges
Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP
Account for all cash and make deposits in accordance with hotel and company policies
Record guest comments or complaints, referring guests to managers as necessary
Ability to read, listen and communicate effectively in English, both verbally and in writing
Ability to access and accurately input information using a moderately complex computer
Report to work for scheduled shift, on time and in uniform in accordance with company policy
Follow all company and safety and security policies and procedures
Report accidents, injuries and unsafe work conditions to management
Complete safety training and certifications
All other duties as assigned or needed
Help with other departments as needed
Work both AM and PM shifts
Work weekends and holidays as required

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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