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Hotel - General Manager - Ontario Selected Hilton Hotel at Green's Defunct Ontario, CA
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Bonuses
Job Description
Green's Defunct in Ontario, California, is a recognized Hilton-affiliated hotel committed to delivering exceptional hospitality experiences to its guests. As part of the larger Hilton family, Green's Defunct upholds stringent standards of quality and service, ensuring a premium stay for travelers from around the globe. The hotel prides itself on fostering a positive and professional work environment where leadership and teamwork are integral to guest satisfaction and operational success.
The General Manager role at Green's Defunct is a pivotal leadership position responsible for the comprehensive management and success of the hotel. This role is designed for a seasoned hospitality prof... Show More
The General Manager role at Green's Defunct is a pivotal leadership position responsible for the comprehensive management and success of the hotel. This role is designed for a seasoned hospitality prof... Show More
Job Requirements
- minimum 3 years of hotel operations experience with at least 2 years at the management level
- willingness to take responsibility and accountability for the team
- well-groomed and professional appearance
- willingness to work on weekends and holidays if required
- effective communication skills
- good listener
- emphatic and tolerant
- open with praise, discreet with criticism
- consistent and congruent
- rational, prudent and practical
Job Qualifications
- experience in hotel management and operations
- knowledge of revenue management and yield maximization tools
- strong leadership and team-building skills
- ability to manage budgets and financial statements
- excellent communication and interpersonal skills
- ability to handle emergencies and resolve conflicts
- familiarity with safety policies and emergency procedures
- ability to motivate and train staff
- knowledge of local market competition and industry trends
Job Duties
- Optimize and maximize guest and associate experience
- responsible for overall success of the hotel using strong leadership skills to drive revenue, maximize profits, and ensure quality
- effectively manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction
- champion of the hotel's internal and external communications and record keeping
- aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools
- aggressively and effectively manage and continuously update rates on the web and all other distribution channels
- work closely with the sales team and capitalize on all revenue opportunities
- effectively control and manage all front office and breakfast area operational expenses including labor, overtime, supplies etc.
- ensure that the hotel meets or exceeds Greens and brand standards for guest satisfaction
- motivate, coach and train front office team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition
- demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment
- send a daily end of the day activity and accomplishment email to Director of Operations or immediate Supervisor
- develop and implement the approved business plan to attain and exceed financial goals
- maintain a high personal visibility throughout the property
- gain and maintain excellent knowledge of local competition and general industry trends
- handle any emergencies at the hotel
- actively manage the financial statement and review and critique performance in a timely fashion
- assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records
- closely monitor sales solicitation activities
- conduct daily individual meetings with each department head/manager to review prior day’s outcomes and today’s goals
- conduct preschedule weekly meetings with the department heads/managers
- conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates
- ensure all associates are trained on emergency and security procedures and policies
- ensure that all property equipment is in good working condition
- successfully maintain adequate staffing
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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