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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
comprehensive health benefit packages
Paid Time Off
Advancement opportunities
Family health benefits
Job Description
RAM Hotels is a dynamic, thriving, and innovative hotel management company headquartered in Columbus, Georgia. With a strong presence in the hospitality industry of corporate America, RAM Hotels has established itself as a leader by managing some of the most recognized midscale hotel brands in key markets throughout Alabama and Georgia. The company is dedicated to exceeding guest expectations by continuously evolving and transforming the perception of the hospitality industry. By joining RAM Hotels, employees become part of a family that values professionalism, growth, and excellence in service.
The General Manager position at RAM Hotels is a pivotal role re... Show More
The General Manager position at RAM Hotels is a pivotal role re... Show More
Job Requirements
- Ability to work in a fast-paced environment
- must be flexible to work varied schedules
- ability to delegate and direct team activities for efficient operation
- excellent written and oral communication skills
- physical ability to walk, bend, and stand for long time periods
- ability to lift up to 25 lbs
- ability to express compassion while remaining composed
- ability to remain calm and focused under pressure
- promote property with a positive, proactive attitude
- always represent the property positively
- embrace and respect diversity and multicultural environments
Job Qualifications
- Bachelor's degree in hospitality management or similar degree or equivalent combination of education and experience
- hotel operations experience including knowledge of applicable federal, state, and municipal laws, ordinances, regulations, and requirements
- excellent customer service skills
- certified hospitality administrator designation preferred
- presentation and facilitation skills preferred
- previous hospitality industry experience preferred
- hotel management operations experience preferred
- knowledge of government relations regarding hotel operations preferred
Job Duties
- Direct the day-to-day activities of the hotel establishment
- supervise direct reports and indirect reports
- perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws
- plan, organize, and assign work as needed
- develop and communicate strategies and goals
- train and advise team of policies and procedures
- responsible for recruiting, interviewing, hiring, and performance appraisals
- set performance expectations as aligned in the General Manager Standard Operating Procedures manual
- ensure regular, on-going communication within all departments of the hotel
- create an operations environment that ensures consistent guest satisfaction
- monitor the performance of the hotel through verification and analysis of guest satisfaction tools and financial reports
- communicate departmental goals to produce desired results
- maintain product and service quality standards by conducting ongoing evaluations and investigating guest and employee complaints and providing resolution
- develop long and short-term financial objectives aligned with company mission
- prepare financial reports with explanations pertaining to operational effectiveness, trends, and variances
- analyze market sales and trends
- coordinate activity to maintain and increase revenue and market share
- ensure brand initiatives are implemented and communicate follow-up actions to team members
- identify key drivers of business success
- reinforce and maintain high standards of safety and cleanliness
- assist with emergency and security procedures
- promote good safety practices
- establish and monitor preventive maintenance programs
- focus on building hotel’s top line revenue by assisting in sales and marketing strategy
- provide input and support overall sales strategy
- recommend actions to meet yield and penetration objectives
- develop strong community and public relations
- participate in local events and sponsor events showcasing the hotel
- perform other tasks as necessary to meet or exceed guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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