Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $160,000.00 - $185,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k plan
Paid Time Off
Employee Discounts
Marriott branded training and development
Career growth opportunities
Job Description
The AC Hotel by Marriott Downtown Chicago stands as a vibrant, premier destination in the heart of one of America’s most dynamic cities. As a flagship property for Marriott’s AC Hotel brand launch in the United States, this hotel represents a unique blend of contemporary elegance and urban sophistication. Located mere steps from the iconic Magnificent Mile, the hotel offers 224 beautifully appointed rooms and has garnered an impressive track record of service excellence and guest satisfaction. This prestigious establishment is part of Milwaukee-based Marcus Hotels & Resorts, a company renowned for its 60-year legacy of operational and service excellence,... Show More
Job Requirements
- Team-oriented and people-centric
- bachelor's degree or equivalent background preferred
- urban experience particularly within the downtown Chicago market preferred
- exceptional attention to detail
- proven history of associate engagement, development and success
- strategic thinker related to business leadership and revenue management
- proven track record as a brand and industry ambassador within market and community
- proficient at continuously gathering and analyzing competitive market intelligence
- capable of clearly communicating goals and objectives
- strong results orientation delivering both timely and quality outcomes
- ability to develop annual business plans/budgets and effectively drive and monitor performance against said plans/budgets
- strong financial acumen and understanding of P&L statements, property financials, forecasts, capital expenditure requests
- honest, trustworthy, discreet and careful with confidential information
- excellent verbal and written communication skills
- entrepreneurial savvy with ability to drive creativity and innovation
- ability to read, write and speak English at a native level
Job Qualifications
- Bachelor's degree or equivalent background preferred
- proven history of associate engagement, development and success
- strategic thinker related to business leadership and revenue management
- proven track record as a brand and industry ambassador within market and community
- proficient at continuously gathering and analyzing competitive market intelligence
- capable of clearly communicating goals and objectives and inspiring hotel associates and leadership team to achieve those goals
- strong results orientation delivering both timely and quality outcomes
- ability to develop annual business plans/budgets and effectively drive and monitor performance against said plans/budgets
- strong financial acumen and understanding of P&L statements, property financials, forecasts, capital expenditure requests
- honest, trustworthy, discreet and careful with confidential information
- excellent verbal and written communication skills
- entrepreneurial savvy with ability to drive creativity and innovation
- ability to read, write and speak English at a native level
Job Duties
- Ensure achievement of the property vision through well thought-out strategies, appropriate planning, and actions
- create and maintain a customer-focused operation which excels in providing superior guest service and satisfaction
- ensure the hotel and its staff actively engage in and support the community including the GM's involvement as a leader on committees, boards and/or other civic organizations
- consistently deliver accurate forecasting and timely adjustments as required in staffing and other cost centers to ensure profit integrity
- initiate new programs and revenue generating opportunities in response to evolving market conditions, ownership requests, and/or other factors
- actively participate in sales presentations, property tours, and customer meetings to ensure your team consistently exceeds client expectations
- closely monitor the recruitment, development, mentorship, and performance management of associates
- act as role model of the culture including effectively defining and integrating culture initiatives into hotel operations
- inspire and direct the creation of appropriate programming and initiatives to drive operational and service excellence
- oversee associate relations and provide leadership for all staff members
- overall financial oversight and support of the accounting function
- manage by walking the hotel and inspecting guest rooms, public areas, back of house, kitchens, outlets, spa facilities and outside of the property to ensure it maintains a high level of cleanliness and an overall first-class appearance
- investigate and ensure corrective actions are in place for all deficiencies found via internal/external audits, property walkthroughs, safety inspections, guest or associate complaints, associate opinion surveys, etc.
- other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: