Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
Flexible Schedule
Health Insurance
Life insurance
Paid Time Off
Paid training
Referral program
Job Description
Gulf Coast Hotels is a reputable hospitality company known for its commitment to excellence and exceptional guest experiences within the hotel industry. As a company, Gulf Coast prides itself on maintaining high standards of service, integrity, and operational efficiency across all of its properties. With a strong brand presence and a dedicated team, Gulf Coast Hotels endeavors to create memorable stays for guests while fostering a positive and productive working environment for its staff. The company embraces shared values that center around guest satisfaction, honesty, attention to detail, urgency in achieving goals, individual contribution of team members, superior quality service,... Show More
Job Requirements
- education level and relevant experience
- ability to work in fast-paced environment
- excellent communication skills
- leadership and team management experience
- ability to analyze financial statements
- strong problem-solving skills
- physical ability to meet job demands
Job Qualifications
- strong moral principles and work ethic
- excellent multitasking and time-management skills
- ability to learn new skills quickly
- ability to evaluate and select among alternative courses of action quickly and accurately
- ability to work effectively in stressful, high-pressure situations by maintaining composure and objectivity
- effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary
- ability to assimilate complex information and data from various sources and consider, adjust, or modify actions to meet the constraints of a situation
- effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by associates and guests
- able to work with and understand financial information and data as well as basic math functions
- maintaining a professional presence by demonstrating self-control, a professional demeanor, and a positive attitude
Job Duties
- demonstrate and promote a commitment to providing the best possible experience for guests and associates
- project and promote a professional self-image in appearance and demeanor
- responsible for maximizing revenues and flow through to GOP
- meeting financial review duties and corporate directed programs in a timely manner
- manage labor and property level expenses to achieve maximum flow-through to the bottom-line profit
- recruit qualified applicants, interview all prospective final candidates prior to any offer being extended
- train and develop all associates in accordance with brand and Gulf Coast standards and professionally develop Assistant General Manager
- monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks
- participate and monitor monthly inventory of supplies and equipment
- ensure purchases made are within budget and by approved vendors
- manage sales activities of the property and meet revenue objectives
- identify and seek out potential businesses in local market
- maintain relationships with local companies and key people to increase the company's visibility within the local market
- promote guest satisfaction throughout the property
- instill a 100 percent guest satisfaction objective to all associates
- ensure that all guest-related issues are resolved in a manner consistent with Gulf Coast's goals and objectives
- communicate policies and procedures to all associates
- conduct regular meetings to provide information including company communications, policy reviews, local property activities, goals, etc
- inspect and document repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness, and overall property appearance
- inspect guest rooms with Room Attendant and Maintenance Support daily
- ensure the cleanliness and maintenance of the physical property through inspections and preventative maintenance programs
- ensure that associates are always attentive, friendly, courteous, and efficient in their interactions with guests and other associates
- enforce standards and policy compliance at the hotel level
- perform scheduled associate reviews and determine merit-increase eligibility
- perform drive-by activities, competitor surveillance, and make daily bank deposits
- wear appropriate attire per the dress code
- may be asked to stay on-site in the event of a catastrophe
- other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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