Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,100.00 - $92,300.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Matching 401k
complimentary travel accommodations
training programs
Continuous growth
Covered travel expenses
Job Description
American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States. Known for its distinctive small ship experience, the company maintains a fleet of vessels each carrying no more than 200 passengers. This approach provides guests with an intimate and personalized cruising environment that highlights the rich heritage, scenic beauty, and cultural landmarks of numerous American waterways. With ongoing fleet expansion and new vessel construction on the horizon for the 2025 season, American Cruise Lines offers a unique opportunity for hospitality professionals seeking to advance their careers aboard some of the finest American ships.\n\nThe role of... Show More
Job Requirements
- 3+ years of hotel or food and beverage management experience
- bachelor’s degree in business or hospitality management preferred
- proficiency in Microsoft Office Suite applications
- willingness to live and work aboard the ship
- ability to meet moderate physical demands including lifting, bending, climbing, and long periods of walking or standing
- ability to pass US Coast Guard regulated pre-employment drug test and periodic consortium testing including marijuana and other controlled substances
- possession of Transportation Worker Identification Credential (TWIC)
Job Qualifications
- 3+ years of hotel or food and beverage management experience
- bachelor’s degree in business or hospitality management preferred
- proficiency in Microsoft Office Suite applications
- willingness to live and work aboard the ship
- optimism and a hardworking drive to succeed
- cruise industry experience not required
- ability to meet moderate physical demands including lifting, bending, climbing, and long periods of walking or standing
- ability to pass US Coast Guard regulated pre-employment and periodic drug testing including marijuana and other controlled substances
- possession of Transportation Worker Identification Credential (TWIC)
Job Duties
- Supervise the assistant hotel manager, housekeeping manager, restaurant manager, cruise director, excursions director, executive chef and guest service coordinator
- hold officers and crew accountable to American Cruise Lines’ standards
- comply with American Cruise Lines’ operations manual, service standards, and procedures
- assess the management team and provide immediate corrective feedback
- anticipate the needs of guests and crew
- respond quickly to guest requests and ensure follow-up
- identify and resolve problems immediately and request home office support as needed
- speak and present in front of all guests in person using a microphone
- maintain management presence during meal services, cocktail hour, and onboard events
- oversee food service and culinary operations for guests and crew including food quality, presentation, service, and timely delivery
- ensure chefs are following approved menus and recipes
- oversee crew orientation, scheduling, crew appearance uniform standards, and discipline
- lead and direct ship officers in achieving weekly sales goals
- maintain cleanliness in passenger areas and ensure housekeeping standards are followed
- manage shipboard business transactions, accounting, timecards, and home office reporting
- manage all hotel and food inventories
- work with the executive chef to ensure timely ordering and receipt of food and hotel supplies
- complete daily ship inspection with mate and generate daily work list and ensure tasks are completed
- create positive crew experiences
- coordinate all staff to develop specific, measurable, achievable, and realistic game plans for a memorable guest cruise experience
- perform bartending duties as needed
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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