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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Our company is a well-established hotel property known for its commitment to delivering exceptional guest experiences and maintaining high operational standards. We pride ourselves on offering a welcoming environment not only to our guests but also to our associates, fostering a culture of teamwork, enthusiasm, and excellence. Our hotel operates under the ESA brand standards, ensuring every aspect of the property meets stringent quality benchmarks, from cleanliness to guest services. We are dedicated to upholding our company brand reputation through impeccable service, operational efficiency, and a positive work atmosphere that is recognized as an exceptional place to work. As part... Show More
Job Requirements
- A minimum of three years of hospitality management experience
- A valid driver's license
- Successful motor vehicle check
- Ability to lift or move items up to 25 pounds
- Regular exposure to outdoor weather conditions
- Ability to travel locally frequently and occasionally to other cities
- Willingness to comply with employment-related laws and regulations
Job Qualifications
- Strong English communication skills both written and verbal
- Ability to write clear and effective correspondence and memos
- Experience presenting information to small groups or individuals
- Professional communication skills with guests and associates
- Conversational Spanish skills are beneficial
- Basic computer skills including email, word processing, and spreadsheets
- Strong organizational and multitasking abilities
- Experience in staff management and directing daily tasks
- Conversational or proficient Spanish skills are preferred
Job Duties
- Exhibit a strong commitment to providing guests with the best possible experience
- Ensure resolution of guest-related issues aligns with company objectives
- Maintain the highest cleanliness standards in guest rooms and public areas
- Conduct daily inspections of guest rooms to ensure readiness
- Manage operations in accordance with ESA Brand Standards
- Oversee hiring processes including recruitment, screening, and onboarding
- Foster a positive work environment through teamwork and recognition programs
- Collaborate with District Manager to optimize associate performance through coaching and enforcement of policies
- Lead daily team meetings to communicate updates and improvement areas
- Provide associates with necessary resources for effective performance
- Manage supply levels and budgets through purchasing and inventory oversight
- Efficiently manage guest room availability
- Control labor expenses by approving daily punches and monitoring productivity
- Handle cash management and ensure timely collection of guest payments
- Achieve lead generation goals through attentive lead collection and market awareness
- Enforce ESA standards and ensure compliance
- Oversee completion of bank deposits per policy
- Conduct competitive surveillance
- Review in-house rates regularly
- Comply with employment laws and regulations
- Assist in hotel operations as needed
- Directly supervise Assistant General Manager and team leaders
- Monitor guest experiences online and respond appropriately
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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