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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $55,000.00
Work Schedule
Flexible
Benefits
Medical
Dental
Supplemental Insurance
Holiday pay
Paid vacation
global hotel discounts
employee discount
Job Description
Our Country Inn & Suites is a well-established hospitality company known for providing comfortable and affordable lodging options with a focus on excellent guest service. As part of a larger network of hotels, Our Country Inn & Suites has built a reputation for combining friendly, professional service with clean and well-appointed accommodations suitable for both business and leisure travelers. The hotel values creating a welcoming atmosphere where guests feel at home during their stay, and it continually strives to exceed customer expectations through attention to detail and dedicated staff members.
This position is a full-time salaried role located in ... Show More
This position is a full-time salaried role located in ... Show More
Job Requirements
- 3+ years hotel guest relations management experience
- 1-year Corporate Lodging experience
- 1-year Choice Advantage experience
- 1-year night audit experience
- Housekeeping knowledge
- Food service knowledge
- Microsoft including Outlook and Excel, Medallia and Lanyon
- 3rd party OTA managing experience
Job Qualifications
- 3+ years hotel guest relations management experience
- 1-year Corporate Lodging experience
- 1-year Choice Advantage experience, Choice property management experience preferred
- 1-year night audit experience
- Housekeeping knowledge
- Food service knowledge
- Microsoft including Outlook and Excel, Medallia and Lanyon
- 3rd party OTA managing experience
Job Duties
- Maintain a professional and well-groomed appearance
- Work as part of the team - no I in team atmosphere
- Answer telephone calls from guests seeking to make or cancel hotel reservations
- Work with Rooms Manager to ensure all rooms are clean and ready
- Complete all guest rewards and other assigned training
- Deal with difficult guests/work well under pressure
- Keep Maintenance and all Team Members informed of all maintenance issue requests
- Cash handling
- Maintain a safe and secure environment for guests and team members, reporting any issues to managers
- Create Front Office schedules
- Willingness to learn all departments and assist as needed
- Provide guest with access to hotel services
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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