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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $59,100.00 - $94,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
short-term disability
long-term disability
Paid Time Off
Holidays
Tuition Assistance
competitive compensation
401K Savings Plan
associate referral program
Brand and company training
Workshops
Conferences
Fundraising matching funds
team volunteer opportunities
Chaplain services
Hotel rate discounts
Job Description
McKibbon Hospitality is a distinguished leader in the hotel industry, known for its commitment to exceptional guest experiences, community engagement, and ethical leadership. As a hospitality company, McKibbon prides itself on maintaining high standards in its properties, delivering quality service and fostering a positive work environment. With a strong focus on growth and sustainability, McKibbon Hospitality operates with guiding principles that emphasize thinking bigger, loving the community, doing the right thing, supporting each other, and making lasting impressions. These values create a foundation for the company’s success and reputation in the industry.
The McKibbon General Manager role is a pivot... Show More
The McKibbon General Manager role is a pivot... Show More
Job Requirements
- Associates/bachelor's degree
- Must have a valid driver's license in the applicable state
- Ability to travel for training and conferences
- Minimum 3 years experience as a hotel general manager
- Experience with major hotel brands like Marriott, Hilton, or Hyatt highly desired
- Skills to lead a team to deliver exceptional guest service
- Knowledge of local and state compliance laws
- Ability to implement cost control and inventory management procedures
- Ability to ensure hotel policies and brand standards are followed
- Ability to develop leadership qualities in staff
- Excellent communication and problem-solving skills
- Ability to maintain positive relationships with management, owners, vendors and clients
- Ability to work under pressure and multitask
- Strong financial knowledge managing budgets, forecasting, and revenue generation
- Ability to effectively interact with diverse backgrounds
- Maintain high level of professionalism, trust and responsibility
- Exceptionally detail oriented ensuring accuracy and timeliness
- Excel in high-pressure, fast-paced environments
- Strong listening skills to address concerns
- Attentive, friendly, helpful and courteous to clients, guests and associates
Job Qualifications
- Associates/bachelor's degree
- Minimum 3 years experience as a hotel general manager
- Experience with major hotel brands like Marriott, Hilton, or Hyatt highly desired
- Strong financial knowledge managing hotel budgets, forecasting, and revenue generation
- Ability to lead and mentor a large team
- Excellent communication and problem-solving skills
- Knowledge of local and state compliance laws
- Ability to implement McKibbon's procedures on cost control and inventory management
- Ability to ensure hotel policies and brand standards are consistently followed
- Maintain professionalism, trust, and responsibility
- Experience working under pressure and managing multiple tasks
- Ability to develop leadership qualities of staff
- Exceptional attention to detail
- Skilled in interpersonal relations and effective communication
Job Duties
- Lead, mentor and manage a large team of associates with positive engagement to deliver high level of service, guest satisfaction and associate retention
- Responsible for day-to-day operations of the hotel, ensuring guest and associate satisfaction
- Manage overall performance including guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, labor and associate satisfaction
- Ensure hotel is adequately staffed with well trained, motivated team aligned with brand and company values
- Maintain compliance and stay updated on new brand and company initiatives
- Inspect and enforce safety and security standards
- Monitor guest feedback and improve service quality
- Collaborate with corporate teams in Human Resources, Accounting, Revenue Management, Sales and Leadership
- Act as the face of the property in the local community
- Oversee daily administrative functions, accounting processes, cash management and payroll
- Complete weekly and monthly forecasting and reporting
- Participate and at times lead meetings at hotel and corporate levels
- Conduct hiring, training, onboarding and performance reviews
- Approve and ensure employee schedules for adequate staffing
- Document and report guest and associate incidents
- Monitor and evaluate hotel performance to meet or exceed revenue and guest satisfaction targets
- Develop and manage budgets with RVP to ensure profitability and cost control
- Analyze financial reports and implement corrective actions
- Maximize revenue through strategic pricing, promotions and competitive positioning
- Lead hotel during emergencies managing situations like natural disasters and security concerns
- Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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