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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,600.00 - $93,100.00
Work Schedule
Standard Hours
Benefits
comprehensive benefits package including medical, dental, and vision
Life insurance
Pet insurance
Short and Long-Term Disability
Paid Time off and Holidays
Tuition Assistance
Competitive compensation with incentives
401K savings plan with 50% matching funds
associate referral program
Brand and company training classes
fundraising matching funds program
team volunteer opportunities
24/7 chaplain services
exclusive hotel rate discounts
Job Description
McKibbon Hospitality is a distinguished hotel management company known for its commitment to excellence, community involvement, and dedication to creating memorable guest experiences. As a family-owned and operated hospitality company, McKibbon has built its reputation on five core guiding principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression. These principles guide the company’s operations and culture, fostering an environment where employees and guests alike feel valued and supported. McKibbon manages a diverse portfolio of hotels across different brands, focusing on delivering superior service and operational excellence while maintaining ethical leadership and... Show More
Job Requirements
- Associates or Bachelor's degree
- Valid driver's license in applicable state
- Ability to travel for McKibbon or brand training as required and attend McKibbon One conference every 18 months
- Minimum 3 years experience as a hotel general manager
- Experience with major hotel brands like Marriott, Hilton, or Hyatt highly desired
- Knowledge of local and state compliance laws
- Ability to implement McKibbon procedures related to cost control and inventory management
- Ability to ensure hotel policies and brand standards are consistently followed
- Ability to develop leadership qualities of all staff
- Excellent written and oral communication skills
- Ability to maintain positive relationships with management company, property owners, vendors and clients
- Ability to work under pressure and handle multiple tasks
- Strong financial knowledge managing hotel budgets, forecasting and revenue generation
- Ability to interact effectively with diverse individuals
- Maintain high level of professionalism, trust and responsibility
- Exceptional attention to detail
- Ability to excel in high-pressure, fast-paced environments
- Strong listening skills
- Attentive, friendly, helpful and courteous to clients, guests, and associates
Job Qualifications
- Associates or Bachelor's Degree
- Minimum 3 years experience as a hotel general manager
- Experience with major hotel brands like Marriott, Hilton, or Hyatt highly desired
- Skills and experience to lead a team to consistently deliver exceptional guest service
- Knowledge of local and state compliance laws
- Ability to implement McKibbon procedures related to cost control and inventory management
- Ability to ensure hotel policies and brand standards are consistently followed
- Ability to develop leadership qualities of all staff
- Excellent communication and problem-solving skills, both written and oral
- Ability to maintain positive relationships with management company, property owners, vendors and clients
- Ability to work under pressure and handle multiple tasks
- Strong financial knowledge and experience managing hotel budgets, forecasting and revenue generation
- Ability to effectively interact with diverse individuals from various socioeconomic, cultural, disability and ethnic backgrounds
- Maintain a high level of professionalism, trust and responsibility
- Exceptional attention to detail to ensure accuracy and timeliness in communication and documentation
- Excellent listening skills
- Attentive, friendly, helpful, and courteous to clients, guests, and associates
Job Duties
- Lead, mentor and manage a large team of associates with positive engagement to deliver high level of service, guest satisfaction and associate retention
- Responsible for day-to-day operations of the hotel ensuring guest and associate satisfaction
- Oversee overall performance of the property including guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, labor and associate satisfaction
- Ensure hotel is adequately staffed and team members are well trained, motivated and aligned with brand and company values
- Maintain compliance and remain up to date on new initiatives for brand and company
- Inspect and oversee safety and security standards
- Monitor guest feedback and improve service quality
- Work closely with corporate teams in Human Resources, Accounting, Revenue Management, Sales, and Leadership
- Act as the face of property by being actively involved in local community
- Ensure accurate and complete administrative functions, accounting processes and reporting
- Oversee cash management policies
- Ensure bi-weekly payroll is accurate and submitted on time
- Complete weekly and monthly forecasting and submit on time
- Attend and sometimes lead weekly and monthly meetings at hotel and corporate level
- Oversee hiring, training and onboarding of new employees
- Conduct performance reviews and provide feedback
- Approve employee schedules for adequate staffing
- Document and report guest and associate incidents or accidents
- Monitor and evaluate hotel performance to meet revenue and guest satisfaction targets
- Develop and manage hotel budgets ensuring profitability and cost control
- Analyze financial reports and implement corrective actions
- Maximize revenue with revenue generation team through strategic pricing, promotions and packages
- Lead hotel during emergencies including natural disasters and security concerns
- Embrace McKibbon's Guiding Principles including Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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