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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $63,900.00 - $101,400.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Pet insurance
Short and Long-Term Disability
Paid Time Off
Tuition Assistance
401K Savings Plan
associate referral program
Brand and company training
Fundraising matching funds
team volunteer opportunities
Chaplain services
Hotel rate discounts
Job Description
McKibbon Hospitality is a leading hotel management company known for operating high-quality properties that consistently deliver exceptional guest experiences and achieve strong business performance. With a strong emphasis on ethical leadership and a guest-first approach, McKibbon is committed to supporting its team members while driving brand excellence across all properties. The company fosters a value-driven culture centered on McKibbon's Guiding Principles which include thinking bigger, loving your community, doing the right thing, supporting each other, and making a lasting impression. These principles act as a compass to guide the leadership and associates in cultivating a positive work environment and a... Show More
Job Requirements
- Associates or bachelor's degree
- Valid driver's license in applicable state
- Ability to travel for training and conferences as required
- Minimum three years experience as a hotel general manager
- Experience with major hotel brands preferred
- Skills and experience to lead a team for exceptional guest service
- Knowledge of compliance laws
- Implement cost control and inventory procedures
- Ensure hotel policies and brand standards adherence
- Develop leadership qualities in staff
- Excellent communication and problem-solving abilities
- Maintain positive relationships with management company, owners, vendors and clients
- Ability to handle multiple tasks under pressure
- Strong financial knowledge in budgeting and revenue generation
- Ability to interact effectively with diverse backgrounds
- Maintain professionalism, trust and responsibility
- Exceptional attention to detail
- Ability to excel in fast-paced environments
- Strong listening skills
- Attentive, friendly and courteous to guests and associates
Job Qualifications
- Associates or bachelor's degree
- Minimum three years experience as a hotel general manager
- Experience with major hotel brands such as Marriott, Hilton, or Hyatt preferred
- Strong leadership skills to consistently deliver exceptional guest service
- Knowledge of local and state compliance laws
- Ability to implement McKibbon procedures related to cost control and inventory management
- Excellent communication and problem-solving skills both written and oral
- Ability to develop leadership qualities in staff
- Strong financial acumen including budget management, forecasting and revenue generation
- Proven ability to handle multiple tasks under pressure
- Ability to maintain positive relationships with management company, owners, vendors and clients
- Strong listening and interpersonal skills
- Attention to detail and professionalism
- Ability to ensure hotel policies and brand standards are followed
- Comfortable working in high-pressure, fast-paced environments
- Skilled in performance reviews and employee development
Job Duties
- Lead, mentor and manage a large team of associates with positive engagement to deliver high level of service, guest satisfaction and associate retention
- Responsible for day-to-day operations of the hotel ensuring guest and associate satisfaction
- Oversee the overall performance of the property including guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, labor and associate satisfaction
- Ensure the hotel is adequately staffed with motivated and well-trained team members aligned with brand and company values
- Maintain compliance and stay updated on new initiatives for the brand and company
- Inspect and oversee safety and security standards
- Monitor guest feedback and implement improvements in service quality
- Collaborate with corporate teams in Human Resources, Accounting, Revenue Management, Sales and Leadership
- Act as the face of the property and engage with the local community
- Oversee daily administrative functions and accounting processes ensuring accuracy and completion
- Ensure bi-weekly payroll is accurate and submitted on time
- Complete weekly and monthly forecasting and submissions on time
- Attend, participate and lead weekly and monthly meetings at hotel and corporate levels
- Oversee hiring, training and onboarding of new employees
- Conduct performance reviews and provide constructive feedback
- Approve and ensure employee schedules for adequate staffing
- Document and report guest and associate incidents or accidents
- Monitor and evaluate hotel performance to meet or exceed revenue and guest satisfaction targets
- Develop and manage the hotel budget ensuring profitability and cost control
- Analyze financial reports identifying areas for improvement and implementing corrective actions
- Maximize revenue through strategic pricing, promotions and packages based on market trends and competitive positioning
- Lead hotel during emergencies including natural disasters, security concerns or significant guest incidents
- Embrace McKibbon's Guiding Principles
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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