Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
employee discount
Paid Time Off
Referral program
Job Description
Aztec Hotel San Antonio is a distinguished full-service hotel located on the iconic San Antonio Riverwalk, a premier destination known for its vibrant blend of historic charm and modern culture. Affiliated with Marriott's Tribute Portfolio, the hotel embodies a unique lifestyle design that celebrates creativity, individuality, and the rich local flavor of San Antonio. This brand is known for delivering distinctive guest experiences that stand out in the hospitality industry, capturing the essence of the communities they serve while maintaining exceptional operational standards. The Aztec Hotel combines these values with Marriott’s strong operational discipline, ensuring guests enjoy an unparalleled visit... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- Minimum 3 years experience in hotel management or leadership roles
- Proven experience managing P&L and operational budgets
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- Ability to work flexible hours, including evenings, weekends, and holidays
- Familiarity with Marriott brand standards and compliance
- Experience with revenue management and guest satisfaction strategies
- Knowledge of employment laws and OSHA regulations
- Valid work authorization for employment in the USA
Job Qualifications
- Minimum 3–5 years progressive hotel leadership experience in full-service hotels
- Lifestyle or boutique experience strongly preferred
- Prior experience as a General Manager or Assistant General Manager with multi-department oversight
- Proven track record of P&L ownership, budget management, and GOP growth
- Strong understanding of Marriott systems, brand standards, and audit processes preferred
- Demonstrated ability to lead leaders, manage complexity, and execute in high-demand, guest-facing environments
- Willingness to work flexible hours, including evenings, weekends, and holidays as business requires
Job Duties
- Set and execute the hotel’s strategic plan aligned with ownership objectives, market conditions, and Marriott brand standards
- Build a strong leadership bench across all departments through coaching, accountability, and succession planning
- Establish a performance-driven, guest-first culture rooted in transparency, trust, and high standards
- Lead daily stand-ups, weekly executive meetings, and monthly business reviews with clarity and follow-through
- Own the hotel’s full P&L, including Rooms, F&B, Banquets, and Ancillary revenue streams
- Develop and manage annual budgets, rolling forecasts, and capital plans
- Drive GOP growth, expense discipline, labor optimization, and margin improvement without sacrificing guest experience
- Partner with ownership on capital projects, ROI justification, and long-term asset value preservation
- Ensure delivery of a distinctive, locally inspired Tribute Portfolio experience while meeting Marriott operating standards
- Monitor guest satisfaction scores, online reputation, and brand audits–taking swift corrective action where gaps exist
- Lead guest recovery for escalated issues and ensure root-cause fixes are implemented
- Act as a visible ambassador of the hotel to guests, the community, and brand representatives
- Collaborate with Revenue Management and Sales to optimize pricing, segmentation, channel mix, and demand strategy
- Drive group, transient, and F&B revenue through market-aware strategy and disciplined execution
- Ensure the hotel remains competitive on the Riverwalk through differentiated service, programming, and local partnerships
- Hold department leaders accountable for SOP adherence, service delivery, cleanliness, safety, and compliance
- Ensure readiness for brand audits, health inspections, fire/life safety reviews, and internal audits
- Oversee preventive maintenance, life-safety systems, and capital asset condition
- Ensure compliance with all employment laws, wage-and-hour regulations, OSHA standards, and Marriott policies
- Partner with HR on hiring, performance management, corrective action, and employee engagement initiatives
- Maintain appropriate staffing levels and labor controls while supporting associate wellbeing and retention
- Foster open communication and ethical leadership across the hotel
- Serve as the primary liaison with ownership, asset management, and Marriott brand teams
- Deliver clear, accurate, and timely reporting on performance, risks, and opportunities
- Represent the hotel in ownership meetings, brand reviews, and community engagements
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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