Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,900.00 - $91,900.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
Pet insurance
short-term disability
long-term disability
Paid Time Off
Holidays
Tuition Assistance
competitive compensation
401K Savings Plan
associate referral program
Training and Development
Fundraising matching funds
team volunteer opportunities
Chaplain services
Hotel rate discounts
Job Description
McKibbon Hospitality is a distinguished hotel management company recognized for its commitment to operational excellence and outstanding guest experiences. With a portfolio of properties under management, McKibbon focuses on maintaining high standards of service, quality, and leadership. The company prides itself on embodying its core Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression. These values shape the corporate culture and drive the organization’s mission to deliver superior hospitality services while fostering a positive work environment for all employees.
The position of General Manager at a McKibbon-managed hotel ... Show More
The position of General Manager at a McKibbon-managed hotel ... Show More
Job Requirements
- Associates or bachelor’s degree
- Must have a valid driver’s license in the applicable state
- Ability to travel for McKibbon or brand training as required and attend McKibbon One conference every 18-months
- Minimum 3 years experience as a hotel general manager
- Experience with major hotel brands like Marriott, Hilton, or Hyatt highly desired
- Skills and experience to lead a team delivering exceptional guest service
- Knowledge of local and state compliance laws
- Ability to implement McKibbon procedures for cost control and inventory management
- Ability to ensure hotel policies and brand standards are consistently followed
- Ability to develop leadership qualities of all staff
- Excellent written and oral communication skills
- Ability to maintain positive relationships with management company, property owners, vendors and clients
- Ability to work under pressure and multitask
- Strong financial knowledge and experience managing hotel budgets, forecasting and revenue generation
- Ability to effectively interact with people of diverse socioeconomic, cultural, disability and ethnic backgrounds
- Ability to ensure hotel policies, procedures and brand standards are followed
- Maintain a high level of professionalism, trust and responsibility
- Demonstrate exceptional attention to detail ensuring accuracy and timeliness
- Excel in high-pressure, fast-paced environments
- Possess strong listening skills
- Must be attentive, friendly, helpful and courteous to clients, guests and associates
Job Qualifications
- Associates or bachelor’s degree
- Minimum 3 years’ experience as a hotel general manager
- Experience with major hotel brands such as Marriott, Hilton, or Hyatt highly desired
- Ability to lead a team delivering exceptional guest service
- Knowledge of local and state compliance laws
- Strong financial knowledge with experience managing budgets, forecasting and revenue generation
- Excellent communication and problem-solving skills
- Ability to maintain positive relationships with management company, property owners, vendors and clients
- Ability to work under pressure and multitask
- Demonstrated leadership skills with ability to develop staff
- Professionalism, trustworthiness and attention to detail
- Strong listening skills and ability to address concerns effectively
- Friendly, helpful and courteous demeanor
Job Duties
- Lead, mentor and manage a large team of associates with positive engagement to deliver high level of service, guest satisfaction and associate retention
- Manage day-to-day operations ensuring guest and associate satisfaction
- Oversee overall property performance including guest satisfaction, brand quality assurance, maintenance, housekeeping, budget, labor and associate satisfaction
- Ensure hotel is adequately staffed with well-trained, motivated team members aligned with brand values
- Maintain compliance with brand and company initiatives and standards
- Inspect and oversee safety and security standards
- Monitor guest feedback and work on service quality improvements
- Collaborate with corporate teams in Human Resources, Accounting, Revenue Management, Sales and Leadership
- Act as the face of the property in the local community
- Ensure accurate and complete daily administrative functions and accounting processes and reporting
- Oversee cash management and payroll submission
- Complete forecasting and submit on time
- Participate and lead meetings at hotel and corporate levels
- Oversee hiring, training, and onboarding
- Conduct performance reviews and provide feedback
- Approve and ensure adequate employee scheduling
- Document and report guest and associate incidents
- Monitor hotel financial performance and develop budgets
- Analyze financial reports and implement improvements
- Maximize revenue through strategic pricing and promotions
- Lead hotel emergency response and uphold McKibbon's Guiding Principles
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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