Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $80,000.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
Paid Time Off
Paid training
Company culture
Job Description
Crown Hotel & Travel Management, LLC, is a distinguished player in the hospitality industry, offering a diverse range of opportunities for career growth within the hotel and travel sectors. Established with a commitment to excellence, Crown Hotel & Travel Management, LLC operates as a premier hotel management company that emphasizes exceptional guest experiences and high operational standards. Recognized for fostering an engaging and supportive workplace culture, the company invites professionals passionate about hospitality to embark on fulfilling careers. The organization offers a variety of roles from hotel management positions to front-line guest interaction roles and essential behind-the-scenes hospitality jobs that... Show More
Job Requirements
- High school diploma or equivalent
- Five years of customer service experience
- Branded hotel experience
- Previous front office supervisory and/or management experience in a hotel setting
- Cross branding and various PMS experience is highly recommended
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to use a moderately complex computer system
- Ability to effectively present information and respond to questions from groups
- Knowledge of policies and procedures related to safety and security of guest and hotel property
- Excellent organizational skills
- Ability to communicate effectively in English
- Must be able to write reports, memos and evaluations
- Ability to calculate figures using basic math skills
- Ability to solve practical problems
- Knowledge of Microsoft Word and Excel
- Valid driver's license with proof of auto insurance
- Must have excellent communication and interpersonal skills
- Must display good organization and time management skills
- Must be able to walk and climb/descend stairs approximately 20 percent of the time
- Must be able to frequently kneel, reach, crawl, and twist torso
- Must be able to regularly lift and carry up to 20 pounds
- Must maintain a high standard of personal hygiene and appearance
Job Qualifications
- Cross branding and various PMS experience is highly recommended
- Previous front office supervisory and/or management experience in a hotel setting is highly recommended
- Five years of customer service experience required
- Branded hotel experience required
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to use a moderately complex computer system
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Must have knowledge of policies and procedures related to safety and security of guests and hotel property
- Ability to effectively deal with employees and customers requiring high levels of patience, tact, and diplomacy
- Excellent organizational skills
- Ability to read, listen and communicate effectively in English
- Able to write reports, correspondences, memos and employee performance evaluations
- Ability to calculate figures and amounts using basic math skills
- Ability to solve practical problems with limited standardization
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
- Knowledge of Microsoft Word and Excel
- Meets legal age requirements for the position
- Valid driver's license with proof of auto insurance
- High school diploma or equivalent
Job Duties
- Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates
- Maintains all hotel standards set forth by the brand and the management company
- Assists with scheduling, billing and some accounts receivable responsibilities
- Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the hotel's guest service standards
- Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
- Fields guest complaints, conducting thorough research to develop the most effective solutions
- Listens and extends assistance to resolve problems such as rate conflict or facilities issues
- Inputs and retrieves information from the computer system for file maintenance, correspondence, and preparation of all Front Office reports
- Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment
- Attends the hotel staff meeting and coordinates with other department heads to ensure smooth operation
- Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations
- Assigns duties and shifts to the staff and observes performances to ensure adherence to hotel policies and established operating procedures
- Confers and cooperates with other department heads to ensure coordination of activities
- Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
- Receives and processes advance registration payments
- Meets and personally greets VIP guests whenever possible
- Conducts performance evaluations and coaches and counsels all associates when necessary
- Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel
- Prepares the weekly schedule and makes modifications by regularly monitoring the house count and making adjustments accordingly to meet the needs of business
- Reviews, revises and approves daily payroll reports as needed
- Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly
- When necessary performs the duties of subordinates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports restaurant and hospitality hiring.
You may be also interested in: