Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,300.00 - $94,300.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive compensation
performance-based incentives
insurance
Paid Time Off
Supportive hands-on ownership
Job Description
BEST WESTERN PLUS COTTONTREE INN - NORTH SALT LAKE, UTAH is a select service hotel brand renowned for its commitment to providing exceptional guest experiences through quality service and a friendly atmosphere. This property features 113 well-appointed guest rooms and focuses on creating memorable stays for travelers through superior hospitality and consistent standards that align with the Best Western brand. Known for upholding strong values of professionalism, guest satisfaction, and operational excellence, the CottonTree Inn in North Salt Lake welcomes guests from business and leisure sectors alike, offering convenient location benefits and a welcoming environment. The hotel embraces community involvement,... Show More
Job Requirements
- Bachelor's degree in Hotel/Restaurant Management or Business or equivalent combination of education and experience
- Minimum of five years of management or supervisory experience or 2 years of management or supervisory experience and 3 years of hotel experience
- Must complete all brand-specific required training within brand-defined timeframe, generally within 90 days of hire
- TIPS training (Wyoming properties only)
- Food handler's permits (Utah properties only) or state-specific related certification
- Certified Pool Operator (all properties)
- Valid driver's license
Job Qualifications
- Prior management and hotel experience required
- Proven success in leading and motivating teams to achieve operational and service excellence
- Strong understanding of P&L management, revenue generation, and guest satisfaction metrics
- Excellent communication, leadership, and problem-solving skills
- Knowledge of computer software including e-mail, word processing, and spreadsheet applications
- Ability to work a flexible schedule
- Ability to travel
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Ability to make decisions and analyze situations for the most appropriate solution
- Knowledge of Microsoft Office suite, Property Management Systems, brand-managed websites and social media
- Excellent decision-making ability and analytical skills
- Must maintain a high level of professional appearance and demeanor
- Knowledge of accounts payable/accounts receivable procedures, accounting procedures, recordkeeping requirements, and cash handling
- Knowledge of federal and applicable state employment laws and safety regulations
- Knowledge of inventory procedures
- Ability to calculate market-appropriate rate demands
- Ability to conduct short-range, long-range, and annual planning
- Knowledge of hotel operations including cost savings, employee and guest safety, staffing, industry standards, employee coaching and development
- Ability to prioritize competing demands
- Knowledge of food service operations practices, budgeting, and food selection
- Knowledge of staff management principles and practices
- Excellent attention to detail
- Ability to lift 20 lbs. with or without assistance
- Ability to push or pull equipment
- Must be age 21 or older
Job Duties
- Lead, motivate, and develop team members to consistently provide exceptional guest service
- Oversee all departments including front desk, sales, housekeeping, maintenance, bell, and breakfast operations with a focus on quality and efficiency
- Manage budgets, financial performance and cost controls to meet and exceed goals
- Maintain strong communication and accountability throughout all departments
- Ensure compliance with Best Western brand standards, local regulations, and company policies
- Foster a positive and team-oriented culture
- Drive guest satisfaction and operational excellence
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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