Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,900.00 - $91,900.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Professional Development
Employee Discounts
Job Description
IHG Hotels and Resorts is a globally recognized hospitality company known for its diverse portfolio of hotel brands that cater to business and leisure travelers alike. With a strong emphasis on quality, innovation, and guest satisfaction, IHG strives to create memorable experiences for guests through exceptional service and operational excellence. The company is committed to sustainability and community engagement, maintaining high standards across all its properties worldwide. IHG operates numerous hotels in key destinations, offering career growth opportunities in a dynamic and supportive environment.
The General Manager (GM) role at an IHG-branded hotel is a pivotal leadership position requiring... Show More
The General Manager (GM) role at an IHG-branded hotel is a pivotal leadership position requiring... Show More
Job Requirements
- Bachelor's degree in hospitality management, business administration, or related field preferred
- 5-10 years of progressive hotel management experience including senior leadership roles
- prior experience as a general manager or assistant general manager within an international hotel brand preferred
- strong financial acumen with proven P&L management experience
- experience working with hotel ownership groups and brand/franchise environments
- serve safe certification and CPO license preferred
- must obtain IHG GM certification within 6 months of employment
Job Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
- minimum of 5-10 years of progressive hotel management experience, including senior leadership roles
- prior experience as a General Manager or Assistant General Manager within an international hotel brand preferred
- strong financial acumen with proven P&L management experience
- experience working with hotel ownership groups and brand/franchise environments
- serve safe certification and CPO license are preferred
- must become IHG GM certified within 6 months of employment
- strong leadership, communication, and decision-making skills
- strategic thinking with a hands-on management approach
- financial and commercial acumen
- guest-focused mindset with attention to detail in all areas of the operation
- ability to lead through change and manage complex operations while holding team accountable
Job Duties
- Provide strong, visible leadership to all hotel departments, fostering a high-performance and guest-centric culture
- develop and execute annual business plans, budgets, and strategic initiatives aligned with IHG objectives and ownership goals
- act as the primary representative of the hotel to owners, corporate offices, and the local community
- oversee daily hotel operations, ensuring compliance with IHG brand standards, Anant Operations metrics, policies, and procedures
- ensure excellence in guest satisfaction, service quality, cleanliness, and safety across all departments
- monitor and improve operational efficiencies and service delivery
- drive revenue growth through effective pricing, yield management, sales strategies, and cost controls
- manage budgets, forecasts, and P&L performance
- analyze financial reports and KPIs to ensure profitability and sustainable growth
- champion IHG's service culture and brand promise to consistently exceed guest expectations
- monitor guest feedback, satisfaction scores, and online reputation, implementing action plans for continuous improvement
- personally engage with VIP guests and handle escalated guest concerns when required
- respond to all guest feedback, online reviews and Concerto cases in a timely manner
- recruit, develop, coach, and retain a diverse and high-performing leadership team
- ensure compliance with labor laws, health and safety regulations, and HR policies
- promote a culture of engagement, inclusion, learning, and career development
- support and drive sales, marketing, and revenue initiatives in collaboration with regional teams
- build strong relationships with key corporate accounts, travel partners, and local organizations
- actively promote the hotel within the local community and hospitality industry
- performing parking lot shops and actively involving themselves in the local business community to achieve more base business
- ensure full compliance with IHG standards, IHG required training, local regulations, health & safety, and security requirements
- manage risk, crisis situations, and emergency procedures effectively
- oversee property maintenance and asset protection
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
OysterLink supports restaurant and hospitality hiring.
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